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Prohibited Items

ParcelHero makes shipping easy so you don't have to be an expert to ship with us. The following sections give guidance on all the things you need to know. Have a quick flick through and you will see loads of useful information on how to get the best from our site.

Customer Reviews

Parcel delivery
Our customers love us!

Excellent 9.7 Out of 10

Based on 2877 customer reviews

Doug
I SEND, IT ARRIVES, RIGHT PRICE, WHAT MORE COULD I WANT?

When sending parcels, I don't want all the special offers, wizz-bang deals, bog-offs etc etc! All I want is to wrap it, address it, have it collected ...read more

Janet
Good service

sent a parcel from UK to australia for second time. free pick up, tracked parcel all the way until it was signed for. Amazing postal courier. and reas ...read more

JENNIFER
No Brainer!!

If you want to send a parcel just about anywhere... I sent mine to Australia, well it's a no brainer go to ParcelHero... collection was prompt, tracki ...read more

Michaela
fantastic

Great service. Always dubious of sending thing to turkey as they don't always get there but this time with parcelhero.com was great! Arrived when the ...read more

peter aiano
Very fast and informative

Fast pick up and delivery. I was kept informed throughout the delivery.

97% Trust Score, 2877+ Reviews
I SEND, IT ARRIVES, RIGHT PRICE, WHAT MORE COULD I WANT?
When sending parcels, I don't want all the special offers, wizz-bang deals, bog-offs etc etc! All I want is to wrap it, address it, have it collected and then within a reasonable t ...read more

Doug

Good service
sent a parcel from UK to australia for second time. free pick up, tracked parcel all the way until it was signed for. Amazing postal courier. and reasonably priced compared to othe ...read more

Janet

No Brainer!!
If you want to send a parcel just about anywhere... I sent mine to Australia, well it's a no brainer go to ParcelHero... collection was prompt, tracking and delivery first class co ...read more

JENNIFER

fantastic
Great service. Always dubious of sending thing to turkey as they don't always get there but this time with parcelhero.com was great! Arrived when they said, collected from my hom ...read more

Michaela

Very fast and informative
Fast pick up and delivery. I was kept informed throughout the delivery.

peter aiano

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The following articles are prohibited from shipment to all countries served by ParcelHero.com

  • Acids
  • Aerosols
  • Aftershave
  • Alcoholic beverages
  • Animal skins (non-domesticated)
  • Articles of exceptional value (e.g., works of art, antiques, precious stones, gold and silver)
  • Batteries containing liquid
  • Bleach
  • Cash
  • Compressed Gas
  • Dangerous goods / Hazardous materials (following IATA regulations for Express and Expedited, and following ADR regulations for Standard)
  • Explosives
  • Firearms or air rifles
  • Flammable products of any type
  • Furs
  • Ignitable Gas
  • Incapacitating Sprays
  • Ink or Toner Cartridges
  • Ivory and ivory products
  • Knives or weapons
  • Live animals
  • Meat or animal products
  • Money and negotiable items
  • Nail Varnish
  • Passports
  • Perfume, aftershave and other fragrances
  • Plants
  • Poisons
  • Pornographic materials
  • Seeds
  • Tobacco and tobacco products

Also prohibited are: goods moving under ATA Carnet and all temporary exports and imports; goods moving under FCR, FCT and CAD (Cash Against Document); shipments with inherent vice, which by their nature are likely to soil, impair or damage persons, merchandise or equipment; goods, the carriage of which is prohibited by law in the country of origin, transit or destination (e.g. ivory and ivory products), goods which attract excise duty (e.g. spirits) or which require special facilities, safety precautions or permits. Under applicable law, certain goods may be transported only under prescribed conditions and certain goods are prohibited from transportation by air (e.g. liquids in glass containers).

It is the shipper’s responsibility to comply with current government regulations or laws applicable in each country. Shipments are subject to inspection and possible delay by customs or representatives of other government authorities.

We reserve the right to refuse or suspend transportation of any package which does not set out contact details for shipper and receiver and of goods which, in our opinion, are not practicable for transportation or are not adequately described, classified or packed and labelled in a manner suitable for transportation and accompanied by necessary documentation.

We will not transport any goods which are prohibited by law or regulation of any federal, state or local government in the origin or destination countries or which may breach any applicable export, import or other laws or endanger the safety of our employees, agents and subcontractors or the means of transportation or,which in our opinion, soil, paint or otherwise damage other goods or equipment or which are economically or operationally impractical to transport.

Dangerous Goods

ParcelHero.com adheres to the air transportation regulations outlined by the International Air Transport Association (IATA) and to the road transportation regulations outlined by the UN ADR and does not accept Dangerous Goods in its system- nationally or internationally. Local national regulations also apply for road transport.

Individuals or businesses which ship Dangerous Goods without appropriate labelling documentation and packaging can face significant financial and legal penalties. It is also important to remember the following when shipping with ParcelHero.com:

If you are reusing packaging or cartons, please ensure that all old labelling is removed. Any dangerous goods labels on a package will cause the shipment to be held and inspected, causing service delays and Inconvenience to you and your customer.

If you are shipping goods that could be potentially seen as Dangerous Goods, but are not, because of their unusual name, appearance etc, it is advantageous to clearly declare on the shipping documentation that the goods are classified as Dangerous Goods. This will ensure the shipment is not delayed unnecessarily. Any misdeclaration will lead to strong penalties for the shipper.

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