EBay Merchants Will Be Punished For Late Deliveries 

EBay’s new 2016 Seller Standards have gone live and they are all about the buyer feedback. This doesn’t bode well for merchants who may lose their top seller ratings when a parcel arrives late though.

The online auction site has deemed the changes ‘objective’ rather than ‘subjective’, but how these effect you, as a seller, is very much individualised. A customer can now rate the delivery service and timing of their order, which could easily lead to the downgrading of a merchants rating.

How they monitor this is also controversial. Merchants can upload the tracking number of parcels into eBay’s own data base with the intention of rewarding merchants for on-time deliveries. Merchants expressed concern however at being penalised for tracking inefficiencies with certain Royal Mail services.

A spokesperson for eBay said: We’re currently working in partnership with Royal Mail to find a solution to the issue around tracking on a number of their services. In the meantime, to protect sellers, we will be automatically removing any late deliveries sellers might incur when using Royal Mail Tracked/Royal Mail Signed For services, as long as you’ve uploaded the tracking number to My eBay.”

These services include:

  • Royal Mail 1st Class Signed For
  • Royal Mail 2nd Class Signed For
  • Royal Mail Special Delivery
  • Royal Mail T24
  • Royal Mail T48

The changes come as eBay attempts to tackle its competitors like Amazon Marketplace who have prioritised customer feedback to expand its merchants customer bases.

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