Selecting a box:
- Ensure the box is strong and rigid enough to hold the weight of the goods inside. A new, dedicated box is the best option.
- We recommend using a double or triple lined box for heavy items over 25kg
It's the ParcelHero difference
ParcelHero offers the best courier services, from the world's most reliable couriers including DHL, UPS, FedEx and TNT. As one of the UK's leading logistics companies, our bulk buying power enables us to offer huge savings of up to 60% on UK parcel delivery, international courier services, pallet and air freight delivery. We offer industry-leading discounts without any compromise on service excellence. Same business quality service, cheaper prices.
Our parcel comparison site brings together the biggest couriers online, all under one roof. We offer a comprehensive range of economy, international and expedited shipping options to suit every budget. In many cases, our courier prices are more competitive than standard courier post. However, unlike cheap postage services, ParcelHero's express delivery services offer signed for delivery and real time door-to-door parcel tracking as standard.
On this page you will find lots of helpful advice on how to get a courier quote from the best delivery companies, help with understanding our courier prices and how to compare courier costs, alongside useful tips on how to send a parcel.
Service Rating:4.6 out of 5 based on 15479 user ratings
AMAZING. SIMPLY AMAZING. Although it said it would arrived on the Monday 24th which it turns out it would be too late ( but thats my fault) they delivered it on the Friday! And in turn, you saved two little boys Christmas day! Can't thank you enough Xxxx
Thank you very much for your excellent service. Will use you again when we need to ship to Europe.
After some poor experience with another well known budget parcel company I decided to try a different company ,parcel hero. The experience was efficient and handled without any problems. The drop off to drop off makes perfect sense and given most people's work hours makes for a much more relaxed delivery service both for the sender and recipient. Would definately use parcel hero again. Well done.
Frist time I use this parcel company I am very pleased with there service prom on time delivery thanks I also recommend to my family friends
First class service fast and reliable. Customer service is excellent I have used other services but this is far superior .
From the start when I requested my parcel to be collected in England, until it was delivered in Umhlanga, South Africa - I was constantly kept up to date, and every email was responded to very promptly. Nothing seemed to ever be a problem. Considering that this was the first time I had needed a parcel couriered directly to my office from England, I am absolutely thrilled with the service, cost and all arrived according to their time specification.
Easy to use, enabled me to send a valuable and fragile item with appropriate insurance. Picked up and delivered on time.
Really good service. Helped me with UPS when i had a timing issue and got the issue resolved quickly.
Easy to order, everything on time. Easy to track the parcel. Great to receive e-mail when it has been delivered.
Great price and service One small flaw I live 1 mile from the ups depot that handled my order , yet I had to wait at home for my parcel to be collected ! No option anywhere on website to select 'drop off' even though the ups depot is a designated drop off point . Would save a driver coming to me , and save me waiting in all day !
ParcelHero offers a comprehensive range of express, timed and economy delivery services. Whether you simply want to check the cheapest way to send a parcel or you need an overnight courier and the fastest DHL Delivery Times, ParcelHero offers cheap flexible delivery services tailored to your specific needs.
Next-day USA & EU Express Delivery. Fast 2-5 day air courier to over 220 countries.
Guaranteed time-sensitive pre 9am, 10:30am and 12pm delivery.
Economy delivery by road and air cargo. 2 – 5 day EU transit & 3 – 7 day for worldwide destinations.
A booking cut-off time is the booking deadline for same day collection. All ParcelHero services include a free courier collection service and we can collect same day from most global locations. Each location will have a booking cut-off time for same day collection.
Cut-off times vary by postcode, with most ranging from 12pm to 3pm, while our courier services in London offer booking as late as 4pm for most postcodes.
When you compare couriers online you will be presented with a list of ParcelHero's available services, and the relevant booking cut-off time for same day collection.
When booking a collection, you cannot request a specific collection time. Couriers collect any time between 9am and 7pm Monday – Friday, depending on when they are in your area.
However, for your convenience, you can arrange a courier collection within a specific time period on your preferred date.
If the driver has not collected by 4:30pm, we recommend that you call us so we can contact them and ensure the collection is made.
Prior to collection, it's important you print off the shipping labels along with any extra paperwork provided by ParcelHero.
You should affix one shipping label to each of the packages, and hand any spare labels to the collecting driver. There are two ways you can affix the shipping labels and extra documents, such as a customs invoice:
Unless you have selected one of our timed AM services, deliveries are made between 9am and 7pm weekdays. We recommend that you track your consignment on the day of delivery. If your shipment is not showing as 'out for delivery', please contact us straight away so one of our customer care experts can investigate.
When you send a parcel with ParcelHero, we recommend you provide a mobile number and email address for your recipient so we can update or contact them if required. If you provide an email address, then we can email your recipient to:
Most of our partner carriers make three delivery attempts. If the first attempt fails it will automatically be attempted twice before being returned to you. Exceptions to this are as follows:
For UK shipments under 20kg we make a single delivery attempt. After this, the shipment is taken to a secure local UPS Access Point (such as a local shop or petrol station) so you can collect at your convenience.
DPD make one delivery attempt. After this, the shipment will be available for collection from a local depot.
All ParcelHero courier services include real time parcel tracking as standard. This means that you can keep an eye on your shipment at all times. If a delay occurs with your shipment, the status of the shipment will change to 'Exception' and an 'Exception scan' will be posted to notify you of the delay. Whether you want to know about issues, or simply need delivery tracking, our parcel tracking service ensures complete visibility at all times.
ParcelHero's clever technology will automatically monitor your shipment for you and send you an email alert if there is a problem or a delay. We'll also keep your receiver informed if you have provided us with their email address.
When you send a parcel via a courier service it will be offloaded and loaded multiple times along its journey and may be subject to impact during transportation. It may also have other items placed on top of it so it's important you package your large items correctly. As a general rule, the further a shipment travels, the more handling stages it will incur. It is especially important when you are shipping large, heavy or fragile items to package them robustly and securely so it can be transported safely.
To reduce any risk of damage, ParcelHero does not use cheap couriers. Even when using the best courier services, packaging your items correctly is the single most important thing you can do to ensure your shipment arrives safely and securely.
Whether you are using our UK courier delivery services or booking an overseas courier service, it's important to remember that when you use a courier company, other boxes will be placed on top of your package, it may be subject to external conditions such as hot and cold temperatures, vehicle vibrations and impact when it's loaded on and off vehicles, sortation belts or aircraft.
The box you use needs to be capable of supporting not just the contents of the box, but also other boxes being placed on top of it. So a new, unused box is the best option, especially if you are sending sensitive items. Every time a box is re-used it loses some of its strength. If you do re-use an old box, please make sure the walls are free from creases, dents or folds, as this is an indicator that the box has already lost some of its required strength.
Here are the main things to consider when packaging your items:
Use a strong box that's capable of supporting the weight of your items. We recommend using a double lined box for any items over 10kg in weight.
ParcelHero supports all shipping requirements, including sending a large parcel or pallet. However, ParcelHero's online courier service is not a removal service and we cannot transport furniture, large kitchen appliances unless they are palletised, or sufficiently packaged in a strong box or crate.
Some items are not suitable for transit via courier and are more suited to specialist freight companies. If in doubt, please contact our customer care team for advice.
As long as each item you're shipping weighs less than 1,000kg, measures less than 270cm in length, and is either boxed or palletised, we can provide a low cost courier solution to move your goods.
The larger and heavier the item, the more vulnerable it is to damage when being transported via a courier network. If you are sending large or heavy items, it's really important you check our recommended packaging criteria.
If your package weighs more than 25kg, you must attach a heavy parcel label to the box and provide the driver with assistance when loading and unloading.
If the package weighs over 50kg, then you must book collection at least one day in advance, as a special vehicle will need to be arranged.
There are a number of optional extras that you can add when you book a courier with ParcelHero.
ParcelHero automatically includes £50 free cover cover as standard*. If you want to cover your shipment to a higher value, you can purchase ParcelHero enhanced cover.
Money Back Guarantee
Our timed AM delivery services all come with a full money back guarantee included in the price.
Our standard express delivery and economy services do not include a money back guarantee option as standard. You can choose to add this to your shipment for a small additional charge.
ParcelHero is the only online courier to offer a guaranteed delivery upgrade option for their customers. Our money back guarantee entitles you to a full refund in the event we fail to deliver your shipment before the specified deadline.
*excluding Hermes deliveries
ParcelHero offers discount courier services at savings of up to 60% against booking direct. You don't need to courier compare online, our comparison software automatically generates the cheapest courier prices from the world's leading carriers.
Our parcel delivery quote includes all applicable surcharges. There are only two possible additional surcharges which may be applied during the booking process, as we are unable to calculate these when you get a quote.
Remote areas are areas that are considered remote by our partner carriers. A carrier may consider an area as remote because they don't deliver there often. This is an extra cost to the carrier, and they pass this cost on to the customer in order to provide a reliable service to remote areas
ParcelHero will check your collection and delivery addresses against the carriers' list of remote areas when you book your shipment, and apply a remote area surcharge if applicable.
Most carriers apply a surcharge to deliver to a residential address. This is due to the additional logistics for residential delivery, compared with bulk delivery to business parks and commercial districts. It simply costs a carrier more overall to deliver to a home address.
ParcelHero applies a small surcharge for deliveries to home addresses in line with its partner carriers.
It's really important to note that our quote is calculated on the size and weight information you enter for your shipment.
It is each customers' responsibility to ensure that the information entered is accurate. If your measurements or weights are inaccurate, this will affect the price you have been quoted.
ParcelHero includes £50 free loss and damage cover as standard*. If you want to cover your package for a higher value, you can purchase additional enhanced cover from us up to a maximum value of £20,000 per shipment.
However, it's important to note that your shipment will not be covered for compensation in the event that:
Your shipment has not been packaged in accordance with our packaging criteria.
There are some products that are unsuitable for transport via a courier network unless they are professionally packaged, such as items containing glass. These items are considered 'excluded items' which we do not offer cover or compensation for.
However, if you believe the items have been sufficiently well packaged, if you submit images of the packaging to us via email in advance, we will review them and confirm if they are sufficiently packaged. Then we will be able to provide cover for your items.
*excluding Hermes deliveries