ParcelHero® offers the best courier services of the world's biggest carriers all under one umbrella. As the UK's leading courier service, our huge buying power enables us to offer the services of the best parcel delivery couriers, at savings of up to 60% against the cost of going direct.
ParcelHero's offers a comprehensive range of express, timed and economy delivery services. Here's a summary of our UK Parcel Delivery and International Courier Services, along with information on what each service means:
Booking cut-off times for same day collectionParcelHero® can collect same day from most locations. Each area has a booking cut off time for same day collection, with most areas ranging from 12pm to 3pm. When you get a quote, each courier service will detail the next available collection date and booking cut-off time for your area.
Collection timesUnfortunately you cannot specify a time for collection, couriers collect any time between 9am and 6pm, however for your convenience during the booking process you will have an option to select the date of delivery, along with a collection window, so for example you can request a collection between 3pm and 6pm.
Labels & PaperworkPrior to collection you will need to print of the labels and paperwork provided by ParcelHero®. You should affix one label to each of the parcels, and hand any spare labels to the collecting courier. To affix the shipping labels and docs, you have two options. The collecting courier will normally be able to provide documents enclosed pouches, which you can place the labels inside and affix to the parcels. However on occasion they will be unable to provide, in which case you should affix with clear packaging tape, ensuring that the barcodes on each label are not covered with tape.
Unless you have selected a timed AM delivery service, deliveries are made between 9am and 6pm. We recommend tracking your parcel on the day of delivery to make sure it's out for delivery, if it's not, please contact us so we can investigate.
When you send a parcel delivery with us, we recommend always providing a valid mobile number and
email address for the recipient so we can contact them if there are any issues with delivering.
If you provide an email address, we will also email them to let them know you have sent them a shipment, and to inform them of any delays, and finally once delivery is made.
Most of our suppliers make three delivery attempts, so if delivery fails it will automatically be attempted another two times before being returned to you. However there are exceptions as follows:
All ParcelHero® courier services offer real time parcel tracking, which means wherever your package is in the world, you can track and monitor its progress. If a delay occurs with your shipment, the status of the shipment will change to 'Exception' and an 'Exception scan' will be posted to notify you of the delay.
ParcelHero's clever technology will monitor your shipment and send you an email to alert you if there are any problems with your shipment, and if you provided the email address for your receiver, then we'll also keep them informed.
Read more about tracking your parcel.
Besides selecting a good courier service, packaging is the single most important thing you can do to ensure your parcel gets there safely. It's important to remember that when you use a courier company, other boxes will be placed on top of your box, and the box will also be subject to external conditions such as hot and cold temperatures, vibrations when travelling in a vehicle and impact when the boxes are loaded and unloaded.
The box you use needs to be capable of supporting not just the contents of the box, but also other boxes being placed on top of it. For this reason we recommend you don't re-use a box, because every time a box is re-used it loses some of its strength. If you do have to re-use a box, please make sure it does not have any creases or folds in the walls, if it does then it's already weak and liable to collapse when in-transit.
Use a strong box that's capable of supporting the weight of your items. We recommend using a double lined box for any items over 10 kg in weight.
Whether you're sending an envelope or a large parcel or pallet, ParcelHero® can support all your shipping needs. However ParcelHero® is not removal service, we cannot move furniture or large kitchen appliances unless they are either boxed or palletised.
There are a number of optional extras you can add to your parcel delivery.
ParcelHero® offers amazing prices with savings of up to 60% against the cost of going direct, we simply will not be beaten on price. When you get a quote for parcel delivery from ParcelHero®, we include all applicable surcharges at the point of quote.
There are however 2 surcharges which are calculated during the booking process, because we are unable to calculate these when you get your initial quote.
Remote areas are areas that area considered remote by the carrier because they don't do many deliveries there.
When you enter your collection and delivery address, we check these against the carriers list of remote areas.
Read more about remote area deliveries.
We apply a small surcharge for deliveries to a home.
It's also really important to note that our quote is calculated based upon the size and weights you enter, if your measurements are inaccurate, then this will affect the price you have been quoted.
Read more about our surcharges.
ParcelHero® offers £50 free loss and damage cover on every shipment. You can also purchase additional enhanced cover from us up to a maximum shipment value of £20,000.
It's important to note however, that your shipment will not be covered in the event that: