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Our Courier Services – How it works

Our Carriers

Our Carriers

ParcelHero offers the best courier services of the world's biggest carriers all under one umbrella. As the UK's leading courier service, our huge buying power enables us to offer the services of the best parcel delivery couriers, at savings of up to 60% against the cost of going direct

Our Carriers

Our Services

ParcelHero's offers a comprehensive range of express, timed and economy delivery services. Here's a summary of our UK Parcel Delivery and International Courier Services, along with information on what each service means:

Express Delivery
UK, EU and LIS Next Day Delivery.
Fast Delivery by air across the rest of the world.
Timed Delivery
Delivery by 9AM, 10:30AM or 12PM. Timed deliveries are only displayed if they are available to the destination you're shipping to.
Economy Delivery
Delivery by road within the EU, and 3 — 7 day delivery by air for destinations outside the EU.
Our Carriers

Collection

Booking cut-off times for same day collection

ParcelHero can collect same day from most locations, each area has a booking cut off time for same day collection, with most areas ranging from 12pm to 3pm. When you get a quote, each courier service will detail the next available collection date and booking cut-off time for your area.

Collection times

Unfortunately you cannot specify a time for collection, couriers collect any time between gam and 6pm, however for your convenience during the booking process you will have an option to select the date of delivery, along with a collection window, so for example you can request a collection between 3pm and 6pm.

If your courier has not collected by 4:30pm, we recommend you call us, so we can follow up with the courier to ensure collection is made.

Labels & Paperwork

Prior to collection you will need to print of the labels and paperwork provided ParcelHero_ You should affix one label to each of the parcels, and hand any spare labels to the collecting courier. To affix the shipping labels and docs, you have two options. The collecting courier will normally be able to provide documents enclosed pouches, which you can place the labels inside and affix to the parcels. However on occasion they will be unable to provide, in which case you should affix with clear packaging tape, ensuring that the barcodes on each label are not covered with tape.

Read more about our collection service
Our Carriers

Delivery

Unless you have selected a timed AM delivery service, deliveries are made between 9am and 6pm. We recommend tracking your parcel on the day of delivery to make sure it's out for delivery, if it's not, please contact us so we can investigate.

When you send a parcel delivery with us, we recommend always providing a valid mobile number and email address for the recipient so we can contact them if there are any issues with delivering.
If you provide an email address, we will also email them to let them know you have sent them a shipment, and to inform them of any delays, and finally once delivery is made.

Most of our suppliers make three delivery attempts, so if delivery fails it will automatically be attempted another two times before being returned to you. However there are exceptions as follows:

UK Delivery
For deliveries within the UK we only make one delivery attempt, the shipment is then taken to a secure local UPS Access Point (Local ship or petrol station) for collection.
EU Economy DPD Delivery
DPD also only make one delivery attempt, if delivery fails, the shipment will need to be collected from the local depot.
Our Carriers

Tracking your parcel

Track Your Parcel

All ParcelHero courier services offer real time parcel tracking, which means wherever your package is in the world, you can track and monitor its progress If a delay occurs with your shipment, the status of the shipment will change to 'Exception' and an 'Exception scan' will be posted to notify you of the delay.

ParcelHero's clever technology will monitor your shipment and send you an email to alert you if there are any problems with your shipment, and if you provided the email address for your receiver, then we'll also keep them informed.

Read more about tracking your parcel

Our Carriers

Packaging your parcel

Besides selecting a good courier service, packaging is the single most important thing you can do to ensure your parcel get their safely. It's important to remember that when you use a courier company, other boxes will be placed on top of your box, and the box will also be subject to external conditions such as hot and cold temperatures, vibrations when travelling in a vehicle and impact when the boxes are loaded and unloaded

The box you use needs to be capable of supporting not just the contents of the box, but also other boxes being placed on top of it For this reason we recommend you don't re-use a box, because every time a box is re-used it loses some of its strength. If you do have to re-use a box, please make sure it does not have any creases or folds in the walls, if it does then it's already weak and liable to collapse when in-transit.


There are three key factors to consider when packaging your items:
1. Box strength

use a strong box that's capable of supporting the weight of your items. We recommend using a double lined box for any items over 10 kg in weight.

2. Internal Packaging
  1. Wrap each item individually
  2. use at least 7cm of internal cushioning (such as polystyrene peanuts) before placing your items inside the box.
  3. Each items should be placed near the centre of the box, and not be touching each other, or the external walls of the box.
  4. Once your items are inside, fill the whole box with packaging material, there should be no movements at all inside the box. Read more about packaging and labelling
3. Labelling and Taping
  1. Make sure you remove any old labels from the box.
  2. use proper packaging tape. The tape is really important as it gives the box extra strength.
  3. Tape both ways around the box, at least three times each way, making sure you cover all the joins and corners of the box.
  4. Place the labels on using a documents enclosed wallet (The courier can normally provide) alternatively tape a label onto each box, ensuring you do not cover the barcode with tape.
Read more about packaging and labelling
Our Carriers

Large & Heavy Parcels

Whether you're sending an envelope or a large parcel or pallet, ParcelHero can support all your shipping needs, however ParcelHero is not removal service, we cannot move furniture of kitchen appliances unless they are either boxed or palletised.

Size and weight restrictions
So long as each item your shipping is less than 1,000 kg, and 270 cm in length, and it's either boxed or palletised, then we can provide a solution to move your goods.
Packaging Large & Heavy Items
The heavier the item, the more vulnerable it is to damage when being transported on a courier network. When sending large items, it's really important that you review our packaging guidelines
Collection & Delivery of Heavy Items
If your heavy parcel exceeds 25 kg, it needs to have a heavy parcel label placed on it, and assistance with loading and unloading will need to be provided to the courier If the parcel weighs over 50 kg, then collection will need to be booked at least one day in advance, as a special vehicle will need to be arranged for the collection.
Our Carriers

Optional Extra's

Optional Extras

There are a number of optional extra's you can add to your parcel delivery.

Enhanced Cover
ParcelHero offers £50 free cover on every shipment, if you want to cover your parcel in the event of loss or damage, then you can also purchase our enhanced cover.

Money Back Guarantee
Our timed delivery services all come with a money back guarantee as standard, our other courier services do not, however ParcelHero is the only courier to offer a guaranteed delivery upgrade option. The money back guarantee entitles you to a full refund in the event we fail to deliver before the due date due to our own error.

Read more about our guaranteed deliverv option

Our Carriers

Prices & Surcharges

ParcelHero offers amazing prices with savings of up to 60% against the cost of going direct, we simply will not be beaten on price. When you get a quote for parcel delivery from ParcelHero, we include all applicable surcharges at the point of quote.

There are however 2 surcharges which are calculated during the booking process, because we are unable to calculate these when you get your initial quote.

Remote Areas

Remote areas are areas that area considered remote by the carrier because they don't do many deliveries there.

When you enter your collection and delivery address, we check these against the carriers list of remote areas.

Read more about remote area deliveries

Home Delivery
Most couriers charge more to deliver to a residential address because it costs more to deliver to a home, and deliveries fail more often.

We apply a small surcharge for deliveries to a home

It's also really important to note that our quote is calculated based upon the size and weights you enter, if your measurements are inaccurate, then this will affect the price you have been quoted.

Read more about our surcharges

Our Carriers

Covering your parcel for loss and damage

ParcelHero offers £50 free loss and damage cover on every shipment. You can also

purchase additional enhanced cover from us up to a maximum shipment value of £20,000.

01
You didn't package your parcel in accordance with our packaging criteria.
02
You're sending an item on our excluded items list or our prohibited items list.
There are some products that are not really suitable to transport via a courier network unless they are professionally packaged, such as items containing glass These items are considered as 'excluded items' which we do not offer cover for. However if you believe they have been sufficiently packaged, you can send us images of the packaging and if we believe they are sufficiently packaged, we will be able to provide cover.

Read more about our enhanced cover
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