ParcelHero® offers a comprehensive range of express, timed and economy delivery services. Whether you simply want to check the cheapest way to send a parcel or you need an overnight courier and the fastest DHL Delivery Times, ParcelHero® offers cheap flexible delivery services tailored to your specific needs:
All ParcelHero® services include a free courier collection service and we can collect same day from most global locations. Each location will have a booking cut-off time for same day collection. Cut-off times vary by postcode, with most ranging from 12pm to 3pm, while our courier services in London offer booking as late as 4pm for most postcodes. When you compare couriers online you will be presented with a list of ParcelHero's available services, and the relevant booking cut-off time for same day collection.
When booking a collection, you cannot request a specific collection time. Couriers collect any time between 9am and 7pm Monday – Friday, depending on when they are in your area. However, for your convenience, you can arrange a courier collection within a specific time period on your preferred date.
If the driver has not collected by 4:30pm, we recommend that you call us so we can contact them and ensure the collection is made.
Prior to collection, it's important you print off the shipping labels along with any extra paperwork provided by ParcelHero®. You should affix one shipping label to each of the packages, and hand any spare labels to the collecting driver. There are two ways you can affix the shipping labels and extra documents, such as a customs invoice:
Unless you have selected one of our timed AM services, deliveries are made between 9am and 7pm weekdays. We recommend that you track your consignment on the day of delivery. If your shipment is not showing as ‘out for delivery', please contact us straight away so one of our customer care experts can investigate.
When you send a parcel with ParcelHero®, we recommend you provide a mobile number and email address for your recipient so we can update or contact them if required. If you provide an email address, then we can email your recipient to:
Most of our partner carriers make three delivery attempts. If the first attempt fails it will automatically be attempted twice before being returned to you. Exceptions to this are as follows:
DPD make one delivery attempt. After this, the shipment will be available for collection from a local depot.
All ParcelHero® courier services include real time parcel tracking as standard. This means that you can keep an eye on your shipment at all times. If a delay occurs with your shipment, the status of the shipment will change to ‘Exception' and an ‘Exception scan' will be posted to notify you of the delay. Whether you want to know about issues, or simply need delivery tracking, our parcel tracking service ensures complete visibility at all times.
ParcelHero's clever technology will automatically monitor your shipment for you and send you an email alert if there is a problem or a delay. We'll also keep your receiver informed if you have provided us with their email address.
To reduce any risk of damage, ParcelHero® does not use cheap couriers. Even when using the best courier services, packaging your items correctly is the single most important thing you can do to ensure your shipment arrives safely and securely.
Whether you are using our UK courier delivery services or booking an overseas courier service, it's important to remember that when you use a courier company, other boxes will be placed on top of your package, it may be subject to external conditions such as hot and cold temperatures, vehicle vibrations and impact when it's loaded on and off vehicles, sortation belts or aircraft.
The box you use needs to be capable of supporting not just the contents of the box, but also other boxes being placed on top of it. So a new, unused box is the best option, especially if you are sending sensitive items. Every time a box is re-used it loses some of its strength. If you do re-use an old box, please make sure the walls are free from creases, dents or folds, as this is an indicator that the box has already lost some of its required strength.
Use a strong box that's capable of supporting the weight of your items. We recommend using a double lined box for any items over 10kg in weight.
ParcelHero® supports all shipping requirements, including sending a large parcel or pallet. However, ParcelHero's online courier service is not a removal service and we cannot transport furniture, large kitchen appliances or white goods unless they are palletised, or sufficiently packaged in a strong box or crate. Some items are not suitable for transit via courier and are more suited to specialist freight companies. If in doubt, please contact our customer care team for advice.
If your package weighs more than 25kg, you must attach a heavy parcel label to the box and provide the driver with assistance when loading and unloading.
If the package weighs over 50kg, then you must book collection at least one day in advance, as a special vehicle will need to be arranged.
There are a number of optional extras that you can add when you book a courier with ParcelHero®.
Our standard express delivery and economy services do not include a money back guarantee option as standard. You can choose to add this to your shipment for a small additional charge.
ParcelHero® is the only online courier to offer a guaranteed delivery upgrade option for their customers. Our money back guarantee entitles you to a full refund in the event we fail to deliver your shipment before the specified deadline.
ParcelHero® offers discount courier services at savings of up to 60% against booking direct. You don't need to courier compare online, our comparison software automatically generates the cheapest courier prices from the world's leading carriers.
Our parcel delivery quote includes all applicable surcharges. There are only two possible additional surcharges which may be applied during the booking process, as we are unable to calculate these when you get a quote.
Remote areas are areas that are considered remote by our partner carriers. A carrier may consider an area as remote because they don't deliver there often. This is an extra cost to the carrier, and they pass this cost on to the customer in order to provide a reliable service to remote areas
ParcelHero® will check your collection and delivery addresses against the carriers' list of remote areas when you book your shipment, and apply a remote area surcharge if applicable.
Read more about remote area deliveries.
Most carriers apply a surcharge to deliver to a residential address. This is due to the additional logistics for residential delivery, compared with bulk delivery to business parks and commercial districts. It simply costs a carrier more overall to deliver to a home address. ParcelHero® applies a small surcharge for deliveries to home addresses in line with its partner carriers.
It's really important to note that our quote is calculated on the size and weight information you enter for your shipment. It is each customers' responsibility to ensure that the information entered is accurate. If your measurements or weights are inaccurate, this will affect the price you have been quoted.
Read more about our surcharges.
ParcelHero® includes £50 free loss and damage cover on every shipment. If you want to cover your package for a higher value, you can purchase additional enhanced cover from us up to a maximum value of £20,000 per shipment.
However, it's important to note that your shipment will not be covered for compensation in the event that: