Secure it properly:
- Make sure you strap the pallet securely to the base in both directions and use corner supports where possible.
Express air freight delivery you can trust
£50 free protection as standard* *excluding Hermes deliveries
Collection or drop-off at a local shop anytime
Track your parcel from door-to-door
Send bulky or heavy items weighing up to 1,000kg
The air freight comparison site where everyone’s a winner. Compare air freight costs and save money on shipping.
Service Rating:4.6 out of 5 based on 17570 user ratings
Ordered on line at 10am on Tuesday. Parcel delivered to Eugene OR USA on Wednesday 1.30pm. Outstanding service.
On time, polite, helpful, delivered as promised and 60% cheaper than competitors. I will use the service again.
Had some confusion when email received saying DDP had tried to deliver a parcel to the Netherlands at 00.46 Contacted Parcel hero who looked into the matter and emailed back straight away to say that the driver had actually not attempted to deliver but had run out of time and delivery would be made later in the day. Parcel arrived as planned later that day. Would definitely use Parcel Hero again.
Brilliant service for 2 parcels from UK to Canada fully tracked via fedex every step of the way. Highly recommend.
Excellent service and excellent price. Lovely people who go out of their way to make it so easy. I needed to get a new propeller from the West Country to Lancashire. No problem! I already have told everyone how great you are!
Some trouble signing in and booking this time, but as usual picked up promptly and delivered in perfect condition as booked. Cannot fault service.
Online instructions were clear and easy to follow, placed order at 12.30pm on Monday The parcels were collected at 1.30 pm on Monday and delivered to my daughter in law in the south of France on Tuesday afternoon. Good service eh? Thank you.
Ordered service for pickup at 14.30. Driver was at my house in Bracknell by 14.40.Driver was very professional. Arcam AVR400 was delivered the next morning in Liverpool . Amazing service. Thank you.
Picked up on time & delivered on specified day and was able to track its progress Very few carriers would take a 220 x 33 x 18cm parcel withou it costing more than the item I was returning. Would definitely recommend this carrier.
I was very pleased with the service and highly recommend it. I would use it again.
ParcelHero offers air freight forwarding and cargo services through the world’s biggest logistics companies, including DHL Freight, UPS, TNT and Kuene & Nagle. Our comparison site offers instant quotes and excellent discounts, with savings on shipping costs of up to 60% against booking direct.
ParcelHero specialises in Parcel, Pallet and Freight Distribution. We offer Express air freight solutions to over 220 countries with a complete range of services, including time-definite Express delivery to Economy shipping options, where cost is the main criteria.
Regardless of delivery location or budget, ParcelHero offers cargo services for consignments of all shapes and sizes. And unlike most air freight services, all of our shipments come with Real Time cargo tracking from door-to-door, committed delivery dates and a money-back guarantee option.
Because we partner with the industry’s leading transport companies, we can provide a more diverse range of services. These include expedited Next-Day air freight delivery across the US and Europe and fast delivery to other worldwide destinations, along with urgent timed AM delivery for time-sensitive consignments. We also offer Economy freight delivery, with transit times ranging from 3 – 7 days depending on destination. Getting a quote is easy, simply enter your shipment information into our Instant Quote booking tool and select from a range of delivery services and shipping rates.
In addition to our export services, ParcelHero also offers import services for collections abroad returning to the UK.
Whilst our standard air-freight services are door-to-door, if you do require airport-to-airport delivery, or the receiver wishes to organise their own customs clearance, contact our expert customer care team for a special bespoke air freight quote.
If your air freight shipment contains items weighing in excess of 50kg, then 24 hours advance notice is required for collection. When obtaining a freight quote, we will also let you know the next available collection date and delivery due date for each service, before you select the price and service you want.
We can collect pallets weighing up to 1,000kg in weight and 270cm in length. It is important to note that the delivery driver cannot collect the goods from inside your premises, so it is best to have them awaiting collection outside or in a loading bay area. You must also provide the facilities needed for loading and unloading the shipment. The collecting driver will however have a tail lift, however if you also require the driver to have a pallet pump-truck for collection or delivery, then please contact us prior to collection.
Unlike most freight forwarders, we don’t push a long list of surcharges onto our customers. All of our cheap cargo prices include door-to-door delivery with no separate charges for collection, war risk or customs clearance.
The only reason the cost may vary is if your weights and dimensions are inaccurate, so to ensure accurate rates, please take care when entering your shipment information into our quote tool. ParcelHero® also offers enhanced cover for high-value goods and the option to upgrade to a money-back guarantee - if speed is of the essence.
When you send air cargo outside the EU a customs invoice is required to expedite clearance. We recommend when sending commercial goods that you also include harmonisation codes for each product you’re sending (sometimes referred to as tariff codes) to ensure clearance is not delayed and import duties and taxes are assessed at the correct rates.
Most freight forwarders offer limited tracking and visibility. This is due to their use of airlines and charter services via different providers as well as their use of agents in each country to deliver their goods.
ParcelHero however works with the world’s leading logistics companies, such as DHL Freight so all of our services come with Real Time tracking door-to-door. This ensures a transparent delivery process, whether you’re sending an urgent air freight movement to the USA, or importing Cargo from China you can monitor your goods no matter where it is in the world.
It’s also useful to note that ParcelHero® offers pro-active shipment notifications when important shipping events occur, such as a delay or proof of delivery confirmation. All you need to do to access this service is provide the email address for the shipper and receiver when booking online.
When sending palletised air cargo abroad it’s important the goods are prepared properly for transportation. Remember your pallet will be loaded and offloaded multiple times along its journey, and may also be exposed to environmental pressures such as transportation vibrations, weather and impact when being offloaded.
Some useful guidelines when shipping pallets abroad:
Make sure you check the destination country’s regulations in regards to shipping wooden pallets: some countries will not permit their use unless they have certification to confirm they have been fumigated.