Secure it properly:
- Make sure you strap the pallet securely to the base in both directions and use corner supports where possible.
Express air freight delivery you can trust
£50 free protection as standard* *excluding Hermes deliveries
Collection or drop-off at a local shop anytime
Track your parcel from door-to-door
Send bulky or heavy items weighing up to 1,000kg
The air freight comparison site where everyone’s a winner. Compare air freight costs and save money on shipping.
Service Rating:4.6 out of 5 based on 18217 user ratings
Having been Refused a Home Collection from a number of so called 'Top Couriers', including the Courier that had, very Recently Delivered this Item to my Property, 'Reason' was for not having the Sellers 'Return Label', I contacted 'Parcel Force' and Immediately within Twenty Minutes was given an Excellent Quote, a Collection Date that Suited me, Paid a very Reasonable Fee, they Collected Early on the Day Agreed, I could not have Received a Better, most Effiicient Service by a Fantastic Courier and would Highly Recommed 'Parcel Force' to All requiring an Expert Service
I had to ship a hard to come by part from Slovakia to the UK and it went very smoothly by booking on the Parcelhero website. I liked the layout and simplicity of the customs form, having done it a few times before this was by far the smoothest it's gone.
Great service, collected as arranged and delivered to Australia on time ! Thank you so much !
Fantastic customers services and accurate delivery.
I'm so please do choose parcel hero.
Was a present for my daughter's birthday.
Definitely, I will choose it the next time it's well.
And thank you to the gentleman who picked up the parcel from my house. Very respectful and kind staff. Thank you for making my daughter's birthday better ??
Very easy to use. Had to arrange a collection for an item in Denmark with delivery back to UK.
So far so good. Parcel arrived as expected, and they let you know when it has arrived, unlike Interparcel who do not communicate arrivals. It will be interesting to see how they perform if there is a problem.
arranged an international courier through the website to pick up documents in Norway and deliver to UK. Simple online ordering - with added flexibility - chose date and time slot.
Package picked up and arrived at destination 24 hours later. Tracked the package through all its pickup and drop off locations - superb !
You truly are a Parcel Hero - Thank you
Gréât service, user friendly website , booked quickly , pick up was on time. I was able to track my parcel through its journey. Arrived safe and sound. Thank you so much
I can always have peace of mind with ParcelHero as it does not disappoint and I can always add on time it is very easy to track
From start to finish -
Delighted with the time scale given and wasn’t let down - will definitely be using again !!
ParcelHero offers air freight forwarding and cargo services through the world’s biggest logistics companies, including DHL Freight, UPS, TNT and Kuene & Nagle. Our comparison site offers instant quotes and excellent discounts, with savings on shipping costs of up to 60% against booking direct.
ParcelHero specialises in Parcel, Pallet and Freight Distribution. We offer Express air freight solutions to over 220 countries with a complete range of services, including time-definite Express delivery to Economy shipping options, where cost is the main criteria.
Regardless of delivery location or budget, ParcelHero offers cargo services for consignments of all shapes and sizes. And unlike most air freight services, all of our shipments come with Real Time cargo tracking from door-to-door, committed delivery dates and a money-back guarantee option.
Because we partner with the industry’s leading transport companies, we can provide a more diverse range of services. These include expedited Next-Day air freight delivery across the US and Europe and fast delivery to other worldwide destinations, along with urgent timed AM delivery for time-sensitive consignments. We also offer Economy freight delivery, with transit times ranging from 3 – 7 days depending on destination. Getting a quote is easy, simply enter your shipment information into our Instant Quote booking tool and select from a range of delivery services and shipping rates.
In addition to our export services, ParcelHero also offers import services for collections abroad returning to the UK.
Whilst our standard air-freight services are door-to-door, if you do require airport-to-airport delivery, or the receiver wishes to organise their own customs clearance, contact our expert customer care team for a special bespoke air freight quote.
If your air freight shipment contains items weighing in excess of 50kg, then 24 hours advance notice is required for collection. When obtaining a freight quote, we will also let you know the next available collection date and delivery due date for each service, before you select the price and service you want.
We can collect pallets weighing up to 1,000kg in weight and 270cm in length. It is important to note that the delivery driver cannot collect the goods from inside your premises, so it is best to have them awaiting collection outside or in a loading bay area. You must also provide the facilities needed for loading and unloading the shipment. The collecting driver will however have a tail lift, however if you also require the driver to have a pallet pump-truck for collection or delivery, then please contact us prior to collection.
Unlike most freight forwarders, we don’t push a long list of surcharges onto our customers. All of our cheap cargo prices include door-to-door delivery with no separate charges for collection, war risk or customs clearance.
The only reason the cost may vary is if your weights and dimensions are inaccurate, so to ensure accurate rates, please take care when entering your shipment information into our quote tool. ParcelHero® also offers enhanced cover for high-value goods and the option to upgrade to a money-back guarantee - if speed is of the essence.
When you send air cargo outside the EU a customs invoice is required to expedite clearance. We recommend when sending commercial goods that you also include harmonisation codes for each product you’re sending (sometimes referred to as tariff codes) to ensure clearance is not delayed and import duties and taxes are assessed at the correct rates.
Most freight forwarders offer limited tracking and visibility. This is due to their use of airlines and charter services via different providers as well as their use of agents in each country to deliver their goods.
ParcelHero however works with the world’s leading logistics companies, such as DHL Freight so all of our services come with Real Time tracking door-to-door. This ensures a transparent delivery process, whether you’re sending an urgent air freight movement to the USA, or importing Cargo from China you can monitor your goods no matter where it is in the world.
It’s also useful to note that ParcelHero® offers pro-active shipment notifications when important shipping events occur, such as a delay or proof of delivery confirmation. All you need to do to access this service is provide the email address for the shipper and receiver when booking online.
When sending palletised air cargo abroad it’s important the goods are prepared properly for transportation. Remember your pallet will be loaded and offloaded multiple times along its journey, and may also be exposed to environmental pressures such as transportation vibrations, weather and impact when being offloaded.
Some useful guidelines when shipping pallets abroad:
Make sure you check the destination country’s regulations in regards to shipping wooden pallets: some countries will not permit their use unless they have certification to confirm they have been fumigated.