ParcelHero UK courier services and international delivery services offer flexible collection options, and door-to-door courier delivery as standard. We offer same day parcel collection and delivery from most locations and we only work with the best parcel carriers, such as DHL & UPS.
Our parcel service offers both business and home delivery, and it's so easy to arrange a courier with ParcelHero.
Simply get an online courier quote, compare our parcel delivery prices, and book a courier collection service that suits your budget. We even offer real time delivery tracking, so you can track your parcel until it's out for delivery with the courier.
This handy guide will tell you all you need to know about scheduling a courier collection and parcel delivery.
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Jargon buster: A 'cut-off time' is a courier term for 'the booking deadline' for a same day collection. If you want a parcel collection service on the same day that you book online, you must book it before the cut-off time for you area.
Courier collections are made between 9am and 7pm Monday to Friday (except for bank holidays) and unfortunately you cannot request a specific time for the courier pick-up service. However, at ParcelHero we do offer you an option to specify a collection window, to save you waiting in all day.
During the booking process you are given the option to select the date of collection along with the collection time window. For example, if the booking cut-off time for your area is 12pm, then you can select a collection between 12pm and 7pm.
To book a courier collection from another address you need to provide a telephone number and email address for the contact person at the collection point. The shipping documents are then emailed to the shipper along with guidelines on what to do next.
Our import services offers same day collection from most countries in the world, perfect for when you need to organise an urgent international delivery. Our international courier collection service works exactly the same way as our domestic collection service, all you have to do is provide a telephone number and email address for the contact person at the collection point when you book online:
A collection can fail for a number of reasons. The most common cause is because the shipper was not available when the courier attempted collection, but it can also be due to the courier not being able to locate the collection point, or simply running out of time due to bad traffic.
Re-booking a collection is easy with ParcelHero. Simply track your shipment and on the tracking page, and then select the option to 'Change Collection Date'
Once you have completed your booking ParcelHero will provide you with all the shipping paperwork you need. You must then print and affix one barcoded label to each parcel you're sending, prior to collection.
We can shipment anything from a small parcel to a large parcel or pallet delivery. Deliveries are made between 9am and 7pm, Monday to Friday. We offer standard UK overnight courier delivery, fast worldwide delivery and timed AM delivery and Saturday delivery options for urgent shipments.
Because we only work with the best UK delivery companies, the majority of ParcelHero services include three delivery attempts as standard. The services that do not include three delivery attempts are:
For UK Delivery services of items under 20 kilos we make one delivery attempt, and if we're unsuccessful then the parcel is taken to the nearest UPS Access Point (normally a local retailer) for collection. You will find a courier calling card posted through your letterbox if our delivery partner has attempted delivery.
We only make one delivery attempt for items travelling to the EU via DPD. If we are unable to deliver on the first attempt, DPD will store your parcel at their nearest depot, and you need to collect it within 5 working days otherwise it will be automatically be returned to the shipper.
If there is an issue with your parcel pickup and delivery and you provided ParcelHero® with the receiver's email address and mobile number when you booked your shipment then we will automatically notify your receiver of any delays via email or phone, whilst also keeping you informed at the same time.
ParcelHero's clever technology monitors your parcel and keeps you and your receiver up to date with any issues that occur, however you can also track your parcel whenever you want to check its progress, even when it's out for delivery with the courier.
Tracking your shipment is easy with ParcelHero. All our parcel delivery services come with real-time tracking, so you can track your package from collection right through to delivery, simply visit our tracking page, and enter the tracking number. If you are registered with ParcelHero you can simply login to your account and lookup your shipment straight from your dashboard.
At every point of your shipments journey from collection to delivery, your shipment will receive scans that tell you not only where it is, but also its progress status. Normally a shipment travelling to its destination will have the status of 'In-transit', however if it's delayed, or there is an issue with delivery, the status will change to 'Exception' and it will receive a scan to inform you what the exception is.
