Parcelhero

Parcel collection and delivery services

Parcelhero offers door-to-door parcel collection and delivery across the UK and worldwide.
Book same-day collection from most locations, with real-time tracking from collection to delivery.

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Send parcels to 220+ countries

DPD
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Collection and delivery benefits

  • Same-day collection from most locations

  • Door-to-door delivery on offer

  • Real-time tracking available

Rated by thousands of customers

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18624 user ratings

Courier collection

Parcelhero UK courier services and international delivery services offer flexible collection options, and door-to-door courier delivery as standard. We offer same day parcel collection and delivery from most locations and we only work with the best parcel carriers, such as DHL & UPS.

Same-day courier collection is available from most locations when you book before your area cut-off. Collections run 9am to 7pm, Monday to Friday, excluding bank holidays.

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Cut-off times

Book before your area cut-off for same-day collection. Most postcodes fall between 12pm and 3pm, with later times in London. Each quote shows the collection day and your booking deadline.

*Cut-off time is the booking deadline for a same-day collection. To have a parcel collected on the day you book, book before your area cut-off.

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Collection window

You cannot request an exact time, but you can choose a collection window so you do not wait in all day.

If your cut-off is 12pm, you can pick a window between 12pm and 7pm.

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Collect from another address

To collect from another address, give a phone number and email for the contact there.

The labels are emailed to them to print and attach. Check they have received them and followed the packaging and labelling guidance before collection.

Book a collection from abroad

Our import service offers same-day collection from most countries worldwide, ideal for an urgent international delivery. It works exactly like UK collection: provide a phone number and email for the contact at the collection point when you book online.

  • Check the sender has received the labels and attached them before collection

  • Make the sender aware of our packaging and labelling criteria to ensure your items are prepared correctly for transport.

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Icon of a hand truck carrying a parcel.

Failed collections

A collection can fail if the sender is unavailable, the courier cannot find the collection point, or traffic runs the driver out of time.

What to do

If the courier has not arrived by 4pm, call Parcelhero and the collection can be chased or rebooked on your behalf. If you are abroad, call the courier directly in your home country. If the collection is no longer possible you will need to rebook the collection.

Rebooking

To rebook or change the date, track your shipment and select Change Collection Date on the tracking page.

Labels, Customs & paperwork

Once you have booked, Parcelhero provides all the shipping paperwork you need. Print and attach one barcoded label to each parcel before collection.

Attaching the labels

The courier can usually provide a documents-enclosed pouch for each label. If not, tape the label to the box with clear packaging tape, keeping the barcodes straight and uncovered.

Customs invoice

For a parcel going directly to a country outside the EU, Parcelhero generates the customs invoices for you to print and attach. If your parcel travels via our Haverhill sortation centre, we attach the customs invoice for you when it arrives.

We recommend

Place a spare address label inside the box. If reusing a box, remove all old labels and markings first. Review our labelling and packaging guidelines before shipping.

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Courier delivery

Deliveries normally run between 9am to 7pm, Monday to Friday, on everything from a small parcel to a large parcel or pallet. Standard UK overnight, fast worldwide, timed morning and Saturday options are available for urgent shipments.

Delivery attempts

Most Parcelhero services include three delivery attempts as standard. Two services are the exception:

  • UPS Access Point, UK items under 20kg: one attempt, then the parcel goes to the nearest UPS Access Point, usually a local shop, with a calling card posted through the door.

  • EU economy via DPD: one attempt, then DPD holds the parcel at its nearest depot for you to collect within 5 working days, after which it returns to the sender.



We recommend

  • Check tracking on the delivery date,  if the shipment is not showing as out for delivery, contact us

  • Always give a contact phone number and email for the receiver, especially for home delivery

  • If a delivery has been attempted abroad, ask the receiver to contact the local courier to rearrange

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Parcelhero keeps you informed

If there is an issue with your collection or delivery and you gave us the receiver’s email and mobile number at booking, we automatically notify them of any delay by email or phone, and keep you informed at the same time.

Delivery tracking

Parcelhero's technology monitors your parcel and keeps you and your receiver updated on any issues. You can also track it any time, even when it is out for delivery with the courier.

How to track

Every Parcelhero service includes real-time tracking from collection to delivery. Enter your tracking number on the tracking page, or log in to your account to see it on your dashboard.

Read more about international parcel tracking

Scan information

Your parcel is scanned at every point from collection to delivery, so you see where it is and its status. A parcel on its way shows In-transit; if it is delayed or there is a delivery issue, the status changes to Exception, with a scan explaining what it is.

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FAQs

Try our volumetric calculator

Most couriers charge on volumetric weight, calculated from parcel size rather than actual weight. Check yours before you book.

Check it out