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Deliveries to Remote Locations

Remote Locations

Shipping to Remote Locations made simple with ParcelHero

£50 free insurance on every order

Collection or drop-off at a local shop anytime

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Send bulky or heavy items weighing up to 1,000kg

Regardless of how small or remote your destination might be, ParcelHero works in partnerships with some of the world's leading couriers to ensure that your parcel is delivered quickly and safely.

ParcelHero offers a comprehensive range of delivery services to over 220 countries worldwide. We work with the world’s largest carriers, which enables us to offer services to more locations than any other courier. Some locations are considered remote areas by the delivery companies, either because they're located in a very remote location, or because they are in an area where deliveries are not made regularly as they are not highly populated areas, or areas where there is not much industry. We can still offer delivery to remote locations, however we do apply a surcharge for such deliveries because it costs more to deliver to these locations.

Our comprehensive UK and international remote location courier services include; express, timed, economy and same-day delivery options to suit every budget and need.

A delivery address can also fall under a remote location category if the courier's nearest delivery depot is very far (or further away than normal) from the delivery address location. Each courier company has depots in different locations and therefore the remote location areas can vary from one courier to another, although some regions such as the Channel Islands and the highlands in the UK, for example, usually fall into remote location areas with most couriers.

Delivery addresses in remote location areas will usually take a bit longer to deliver and, depending on the location, an additional 24-48 hours is usually added onto the normal transit time for each service. Parcel delivery signatures or PODs (Proof of Delivery) may also take longer to be updated on the tracking information. Only Timed deliveries to remote locations are guaranteed, but not all remote areas will have timed deliveries available.

You can check if your delivery address post code falls under a remote area by downloading the ParcelHero remote area listing, however the ParcelHero Instant Quote feature will automatically provide you with the fastest and cheapest parcel delivery options for your remote location delivery, and the price we quote you will include any applicable remote location surcharges and any additional transit time.

Everything you need to know about remote area surcharges

What is a remote area surcharge?

A remote area surcharge is a fee levied by courier services for bookings made to and collections from remote locations. A remote location is defined by the distance of the address from the nearest delivery depot, which depends on what courier you select. However, all couriers consider offshore locations, such as the Isle of Wight, as remote.

Is this a fee applied by ParcelHero?

No. This fee is charged by our courier partners and is automatically added to your Instant Quote final booking price. The fee is calculated by applying 40 pence per kg to the total distance needed to travel, or the standard remote area fee – whichever is the greater.

When is the remote area surcharge applied?

The fee is applied if:

  • The location is difficult to service
  • The suburb or town is distant, inaccessible or infrequently serviced
  • The location is defined as an island or highlands