International package delivery is not quite as simple as sending a parcel within the UK. Additional paperwork may be required, your package travels further, and will have to pass through customs if it’s going outside the European Union.
ParcelHero® takes all the complication out of international shipping. Booking our global express services is simple, quick and highly cost-effective.
ParcelHero® offers competitive, fast and reliable worldwide parcel services to over 220 countries along with express import and economy delivery from outside the UK. We collect direct from your door and offer real time international parcel tracking on every shipment, right through to signed for delivery.
ParcelHero® partners with the world’s best couriers including UPS and DHL Express to offer cheap international shipping from the UK, with savings of up to 60% compared with booking direct. Our international rates are even lower than cheap international postage or express freight forwarder services.
Whether you’re sending an urgent international parcel delivery, a time-critical shipment or economy air freight, ParcelHero® delivers first-class global logistics services with professional courier support from our expert UK based customer service team.
International Courier Services
4.7 out of 5
5748 user ratings
From pick up to delivery, and tracking, I cant say enough about your service, top class
January 20, 2018
/ 5 stars
Great Service, Reasonably Priced
Very efficient service. Easy to arrange collection and parcel delivered to overseas on date specified.
January 19, 2018
/ 5 stars
Delivered a parcel to Finland from the UK on time and in one piece and made my grandson very happy
January 19, 2018
/ 5 stars
Puntuali (avevo selezionato l'orario di ritiro 13-18 e sono passati alle 13:10). Anche la consegna è stata nei tempi previsti. Un ottimo servizio
January 18, 2018
/ 5 stars
Easy drop-off and tracking. Delivery was very quick and efficient with DPD as opposed to previous experience with Hermes which I will never use again.
January 17, 2018
/ 5 stars
Reliable and offeres good prices
I had purchased from Parcel Hero before, an until now it was very reliable. I like the fact that I can choose a pick-up-date for the package, and also that I ha ...read more »
ve a bit of a choice about the time: early or later. The package got picked up at the date agreed on, and the package arrived on the agreed date. There were no delays and no complications. All very smooth. And they offer a delivery at a good price, the price was important to me. That is why in future I will contact Parcel Hero again, when I need do send a package. « show less
January 17, 2018
/ 5 stars
Excellent I know that the parcels arrived early. I have not seen them yet. I presume everything is 100%
January 16, 2018
/ 5 stars
First class service at good rates. Excellent Customer Service when I had a query regarding the pick up address in Spain not matching the post code.
January 16, 2018
/ 5 stars
Does What It Says on the Tin!
Parcel delivered as promised, on time, in quick time and at a very decent price. Yes, the're things that can be improved: the website isn't the clearest and th ...read more »
e drop off site could be more prompt / clear with receipt notofcation, but all in all, I can't help but be very satisfied. Especially after using a competitor who took longer for more than twice the price « show less
January 16, 2018
/ 5 stars
I sent a parcel to my daughter in Australia. It was picked up on Thursday evening and arrived on Monday morning, 2 days earlier than expected! The courier took ...read more »
care of all the customs documentation and the whole service was very professional. « show less
January 16, 2018
/ 5 stars
Worldwide Parcel Services
ParcelHero® offers a comprehensive range of fast, flexible and cheap delivery options to suit every budget. We are one of the UK’s leading shipping companies, with world courier services to and from over 220 countries and pan-global import services. So whether you’re sending a parcel to Germany or France, importing from China, or shipping documents to the USA, ParcelHero’s® global network and hassle-free, business class door to door delivery with leading global express couriers makes sending parcels abroad a whole lot easier.
UK to worldwide with next-day delivery to key international destinations
Economy and express import delivery from outside the UK
Global Express Delivery
Next-day USA & EU Express Delivery.
Fast 2-5 day air courier to over 220 countries.
Timed Morning Delivery
Guaranteed time-sensitive pre 9am, 10:30am and 12pm delivery
Cheap Worldwide Delivery
Economy delivery by road and air cargo
2 – 5 day EU transit & 3 – 7 day for worldwide destinations
We support UK businesses
As a supporter of the Exporting is Great campaign, ParcelHero is committed to supporting UK industry and the government-led drive to increase exports.
So whether you're a large corporation, an eBay trader or an SME, ParcelHero is the number one choice for your business.
We Deliver to Over 220 Countries Worldwide from only £3.52
ParcelHero® offers delivery to over 220 countries worldwide, along with offer import services for worldwide collections returning to the UK. We offer reliable door-to-door courier services provided by the world's largest carriers including DHL, UPS & DPD. Whether you need express next day-delivery, or cheap economy delivery, ParcelHero® has a service to meet every budget.
It's so easy to use ParcelHero®, get a quote, and compare prices from the world's best carriers, at savings of up to 60% against going direct. Whether your sending a parcel to the USA, or a letter to China, ParcelHero® is your one stop delivery solution.
ParcelHero® can collect same day across the UK and 220 countries and you can book as late as 4pm in many urban areas for same day collection.
If required, you can specify a preferred collection time slot. For example, a collection between 2pm and 7pm for added convenience.
Courier Deliveries are made between 9am and 7pm, Monday to Friday (excluding Bank Holidays). If you have an urgent deadline, choose one of our timed services with a guaranteed delivery window, backed by a money back guarantee.
The majority of our worldwide parcel services include 3 free delivery attempts. Our Europe Economy service includes one attempt.
95% of all overseas shipments provide signed for delivery where a recipient signature is required. For some countries, including the USA and Australia, service options include delivery to a nominated safe location or neighbour. If you need a signed for delivery and you are not sure if this is included, please contact us.
ParcelHero® will help you produce any required paperwork for international shipping. Labels and customs docs will be generated as part of our booking process. Prior to collection, print off the labels and paperwork, and affix one label to each package.
If your consignment is travelling outside the EU you will need to complete a customs declaration, known as a customs invoice. The customs invoice tells customs authorities in the destination country what you’re sending and why. Our Instant Quote booking tool will prompt you to state the value of each item you’re sending, and to confirm the reason you’re sending the shipment. We then automatically produce the customs invoice for you.
With ParcelHero® you can track every package from door to door. Our tracking technology offers real time scan visibility, right through to signature and final delivery so at any point in your package’s transit, you know the status of your shipment
To use our global express tracking, simply enter your shipments tracking number (Some times referred to as the 'airway bill number') into our our tracking page, or log into your ParcelHero® account. If you are sending multiple packages, when you login, you can see the tracking results and status of all your shipments on the dashboard, and you can track with one click, even if you don’t have the tracking number to hand.
If your shipment is delayed, ParcelHero® will send you an email alert. If you provide a mobile number and email address for the recipient, ParcelHero® will also send them updates and make them aware of any in-transit issues that require their attention.
ParcelHero® offers cheap international parcel delivery with savings of up to 60% against booking direct, and with low prices from £15.68 for shipments up to 30kg in weight, you can even save against cheap postage rates:
EU Delivery from £3.52
Cheap USA Delivery from £17.96
Australia Parcel Delivery from £17.67
Asia Parcel Service from £15.79
Cheap India Parcel Delivery from £15.79
ParcelHero® offers £50 free cover as standard on all worldwide parcel services.
You can upgrade to additional cover up to £20,000 by selecting the enhanced cover option during the booking process.
Money Back Guarantee
If you are sending parcels abroad using one of ParcelHero’s timed services, your shipment is covered by a service guarantee.
For other services, we offer a money back guarantee upgrade option which entitles you to a full refund if your shipment is delivered late.
ParcelHero® also offers delivery to remote worldwide locations including offshore islands. Remote areas generally take longer to deliver to and may include the services of a local ‘on-site’ courier for the final stage of the journey.
Remote areas also cost more to deliver to and therefore incur a surcharge. If applicable, this is applied during the booking process. In some cases, a remote delivery may have delayed tracking updates.
ParcelHero® specializes in overseas shipping for large or heavy items. Not all international courier companies provide this service. We can ship parcels and pallets up to a maximum of 1000kg in weight or 270cm in length.
For items weighing more than 50kg, we require booking 24 hours in advance and you will need to provide loading or unloading assistance to the driver.
When sending parcels abroad your shipment will be handled multiple times, it will be loaded on and off vehicles and aircraft and may have other packages placed on top of it. It may also be subject to environmental pressures such as extreme temperatures, vibrations and impact when being handled. It is therefore important your items are packaged correctly to avoid any possibility of damage.
The most important things to consider when packaging your items is to ensure your box is sufficiently robust, that the packaging tape you use is of sufficient quality and the items inside are adequately cushioned:
1. Box strength
Use a strong box that's capable of supporting the weight of your items. We recommend using a double lined box for any items over 10 kg in weight.
2. Internal Packaging
Wrap each item individually
Use at least 7cm of internal cushioning (such as polystyrene peanuts) before placing your items inside the box.
Each items should be placed near the centre of the box, and not be touching each other, or the external walls of the box.
Once your items are inside, fill the whole box with packaging material, there should be no movements at all inside the box.
3. Labelling and Taping
Make sure you remove any old labels from the box.
Use proper packaging tape. The tape is really important as it gives the box extra strength.
Tape both ways around the box, at least three times each way, making sure you cover all the joins and corners of the box.
Place the labels on using a documents enclosed wallet (The courier can normally provide) alternatively tape a label onto each box, ensuring you do not cover the barcode with tape.
1. Your box - Make sure it’s sufficiently strong to support the contents and also other boxes being placed on top of it.
2. Internal packaging - Wrap each of your items separately and fill the box with additional cushioning material such as bubble wrap or polystyrene packing chips to ensure there is no movement inside the box.
3. Labelling and securing your parcel - Use strong packaging tape and apply all-round the box, paying attention to the flaps and seams. The more tape you use, the more strength you give your box. Ensure your label is securely attached to the box, and the barcode is straight and clearly visible.
Do I need to provide additional documentation for customs if I am only shipping an envelope or documents?
No, you don’t need to provide a customs invoice or any additional documentation if you’re only sending an envelope or document. However, if your shipment contains any other items, such as a DVD, then a customs invoice is required.
Will I have to pay and customs duty or tax if I am sending documents?
No, there will be no additional customs charges if you’re only sending documents.
Does ParcelHero® provide an international postal service?
No. International postal deliveries have no tracking and generally do not offer signed for delivery. Packages sent by post are transported by postal operators in each market, and reliability is generally a lot less than courier services. ParcelHero® offers worldwide courier services with prices that are generally cheaper than international postage services offered by companies such as Royal Mail, and are backed by real time parcel tracking and signed for delivery.
Will I have to pay any surcharges if I am sending a large parcel?
Possibly. Some large items incur additional surcharges as couriers charge on the size or weight of the item, whichever is greater. The larger a package is, the more space it takes up on an aircraft or vehicle, and the more it will cost to send. All surcharges are included in your quote, so as long as the weight and dimensions you enter are accurate, the price you are quoted online will include all applicable oversize surcharges. Check out our volumetric weight calculator in our tools section if you would like to learn more about how the size of your parcel affects the price.
When I send parcel post, do your prices include everything?
Yes, apart from any customs charges. The price we quote you for delivery includes all applicable surcharges and door to door delivery. The only costs not included are customs excise duty and tax. These charges are outside of our control as they are applied, at point of entry, by the government of the country you are sending to.
Will the receiver have to pay any additional charges and if so how much?
Possibly. If Customs charges are applied to your shipment then your receiver is usually responsible for resolving any payment due. Customs duty and tax are applied directly by the customs authority in the country you’re sending to and are calculated on the type of items you’re sending, the value you declare, and the reason you’re sending them. If you need to know in advance what level of customs duty will be applied, contact the local customs authority in the destination country. Learn more about customs charges
Do I have to pay customs duty or tax if I am shipping personal effects or sending a gift?
It depends on the county you are sending to. Some countries do not apply duty or tax on personal effects and gifts under a certain value. However there are often terms and conditions attached, such as; you may need to be resident in the country, or sending to an individual who is resident. The receiver may also need to complete additional paperwork to ensure taxes are not applied. For more information please contact our customer care team.
Do you provide an international pallet service?
Yes. We can send pallets up to 1000kg in weight but you will need to provide loading facilities at the collection and delivery locations. If you’re sending more than one pallet, it can often be more cost effective to send these via road or cargo instead of air. Contact our customer care team for a bespoke quote.
How does ParcelHero’s® service differ from that of a freight forwarder?
Freight Forwarders generally fly goods direct with airlines rather than using major couriers such as UPS and DHL. Freight Forwarder companies generally offer limited or no international parcel tracking and even the largest global logistics groups, who offer express freight solutions, struggle to match the transit times offered by UK international couriers such as UPS & DHL. Freight Forwarders’ express freight services are often not door to door and carry many more surcharges, whereas ParcelHero’s cheap international courier services offer all inclusive prices at huge discounts. ParcelHero® overseas courier service offers faster transit times, real time tracking and door-to-door delivery services.
What delivery agents does ParcelHero® work with?
Because we’re passionate about shipping, and delivering service to our customers, ParcelHero® only works with the best global couriers including: DHL Express, FedEx Express, UPS, TNT, DPD and Parcelforce Worldwide.
Does ParcelHero® only work with companies?
Anyone can send a shipment with ParcelHero® no matter whether you’re a company or a private individual, you don’t even need to register, but if ship regularly, you can save up to 10% by registering with us.
Are there any types of things I cannot send?
When shipping internationally there are many types of products which are not allowed to be shipped. These are referred to as prohibited items. Some items are prohibited by particular couriers, and some are prohibited by the government of the destination country. Prohibited items include goods that could be dangerous or flammable, such as perfume, or restricted items, such as medicines, or goods that could go off such as some food types. Review our prohibited items list, then if your still concerned check with the destination countries customs website. Here are some useful links for popular countries: