ParcelHero® works with the independent review site Feefo to collect and publish customer reviews.
9141 Customer Reviews
I sent 4 parcels only 3 arived when I telephoned to ask about the other was told it was returned to sender. As I was sender it was needed it here in spain. I have had no help from your team,after asking many times for a call from you, I have been refused. Items have not only been broken, but undoubtedly been stolen,but your company wont even speak to me about it despite many requests.
Prompt and efficient, many thanks
Competitive prices and good service
well pleased with service will use again
It worked first time.
Easy to book service
The first time I used parcel force my parcel got lost and it took a long time to get it settled and get refunded. Customer service were very polite and helpful and I have been treated with respect all the way through. I have used them again since and everything went perfectly. That is the only reason I gave 4 stars.
great service- arrived on the date expected, really, really cheap considering the size and weight, and good locations for the drop-off and collection points.
Experience could have been improved during the purchase stage - some services are only available Mon-Thurs, and this is not clear until you actually come to book a collection. So the price we had quoted our customer for the shipment was not sufficient. Delivery labels weren't available to print so we had to request these by phone. However, the telephone agent sorted this immediately and very well. And most importantly the collection and delivery went smoothly. Will use again :-)
Ordering / booking process appeared somewhat confusing but subsequent service in delivering the parcel was excellent.