Mrs Angela Sears

21-Sep-2023

Having been Refused a Home Collection from a number of so called 'Top Couriers', including the Courier that had, very Recently Delivered this Item to my Property, 'Reason' was for not having the Sellers 'Return Label', I contacted 'Parcel Force' and Immediately within Twenty Minutes was given an Excellent Quote, a Collection Date that Suited me, Paid a very Reasonable Fee, they Collected Early on the Day Agreed, I could not have Received a Better, most Effiicient Service by a Fantastic Courier and would Highly Recommed 'Parcel Force' to All requiring an Expert Service

Peter Rimmer

19-Sep-2023

I had to ship a hard to come by part from Slovakia to the UK and it went very smoothly by booking on the Parcelhero website. I liked the layout and simplicity of the customs form, having done it a few times before this was by far the smoothest it's gone.

Ali Ridgway

19-Sep-2023

2 days after shipping, Fedex returned my parcel with no explanation. I'm still waiting a week later for Parcel Hero to resolve. They won't refund, won't reschedule, don't take phone calls, so it's a long frustrating process of emails which they take days to reply to. Angry, parcel not shipped & I'm £30 out of pocket.

Pippa Jacobi

18-Sep-2023

3 out of 4 boxes were damaged, one so badly that it had to be picked up from UPS in a taxi - no refund offered - not explanation. Will not be I=using this service again. Over 300 pounds spent on unreliable service. Delivered on the wrong day even. Avoid if you expect a professional and reliable service.

Mark Pryor

13-Sep-2023

The Parcelhero website is very straightforward and easy to use., just enter the details of packages and in less than a minute you get 3-4 estimates to choose from.

I received my shipment on time and it was easy to ceck the status on the website.

Helen Chipman

08-Sep-2023

Later overcharged by £120 when they were given the right dimensions at quote stage. Take ages to respond and dodge the questions I ask.
Still not taking my complaint and very unhelpful.
Not the only person to have these issues - STAY AWAY!

Barsha Tiwari

05-Sep-2023

The worst courier service ever. Would never recommend anyone to ever use it.
Had a parcel which was supposed to be collected from Glasgow and delivered in India. Not only did anyone turn up for the parcel collection after booking and rebooking multiple times, there was no one to connect with at the customer service. With late responses and no customer service agent to talk to, it became practically impossible for me to endure it anymore and on top of that when I tried to cancel, THEY CHARGED A CANCELLATION FEE EVEN WHEN THE PARCEL HAS NOT BEEN PICKED UP!!

Jacqueline Ding

30-Aug-2023

Not sure about the other couriers they offer but DO NOT PURCHASE A UPS PARCELHERO ORDER!!! Although the company as a whole may seem legitimate, I definitely got scammed by parcelhero. To put it simply, nobody showed up to collect my packages during the collection date. When I rescheduled for the following day, the same thing occurred. Additionally, they provide you with an 8-10 hour window of when the courier is supposedly going to come collect your parcels which resulted in me having to stay at my house the entirety of the two days. The next day, I tried to drop them off instead but got sent to "UPS access points" in London that literally did not exist. I was leaving the country the next day so ended up having to find another company to ship my parcels last minute. I obviously cancelled my order as soon as possible and have yet to receive my refund (minus 6 pounds of refund costs which I am upset about) but I will be reporting it if I do not get my 300+ pounds back by next week. *If you place an order and they don't send you the invoice and shipping label the day of placing your order, you will most likely end up in the same situation I did so you should cancel immediately. Or just please take my word and do not purchase from parcelhero to spare yourself the pain I went through.

SUSAN MOTH

30-Aug-2023

Great service, collected as arranged and delivered to Australia on time ! Thank you so much !

Maria Mastronardi

29-Aug-2023

They need to handle fragile goods with care. I was happy with the timings and tracking was brilliant but once parcel was opened I found that my cafeteria, bowls, a mug and 2 ornaments broken. I have sent photos by email so this is what I found disappointing. I have insurance so hoping I will be refunded asap. Many thanks