Customer Reviews
4.7 out of 5 based on 14334 user ratings
ParcelHero® works with the independent review site Feefo to collect and publish customer reviews.
- All our customers can leave a review
- We welcome all feedback and we publish all reviews good and bad
- You can read all reviews on the Feefo website
Excellent Out of 5
14334 Customer Reviews
Featured Reviews
Chris Beard
I had been let down twice by a competitor (Parcel2Go), so tried ParcelHero. They picked up my parcel early the next day and delivered it to Liverpool early the following day - no fuss and at a good price. I'd recommend ParcelHero.
Charlotte Fitzmaurice
Cheap price for delivery of my parcel, was pleasantly surprised. It was delivered quickly and the website was easy to use. Thanks!
Martyna Wojcik
good service, delivery on time. I definately will send my parcels through this service. Thank you
Kerry Brown
It was a smooth, seamless and quick process from end to end. I had a parcel delivered from the UK to Australia and used the drop-off option in the UK, which saves the hassle of having to organise collection. Dropped it off on the Wednesday and the p ...
Kerry Brown
It was a smooth, seamless and quick process from end to end. I had a parcel delivered from the UK to Australia and used the drop-off option in the UK, which saves the hassle of having to organise collection. Dropped it off on the Wednesday and the p ...
Richard Morrison
Collected by smart dressed and well mannered driver, tracked through and delivered as promised, even confirmed by email. Great service. Would 100% recommend
Joyce Tattersall
Good choice of delivery options to Poland to select from and very easy to book the parcel in to the system. Receiving a text and email when the parcel had been delivered was very welcome and reassuring. I will definitely use ParcelHero again. Good v ...
Christopher Mark Neville-Jones
Communication is fundermental, As is well known "he who communicates LEADS".
As each action is taken it is communicated immediately.
Neil Roberts in Parcelhero customer services assisted and guided me to achieve my parcel arriving at it's ...
Theresa Okenabirhie
They delivered on what they promised. They kept me updated thruout the process. I'm so so impressed. THANKS
Mervyn Marsh
I found the booking easy and was amazed at speed of delivery. Price was good considering parcel weight. Well pleased and would use again.
Reviews (0)
Salman Hussain
My box and suitcase arrived separately, two days apart. The box was damaged from all sides, while one of the suitcases edges was bumped in.
Faizur Rehman
Eeverything went smoothly but not giving full 5 stars because a) i found that if I had ordered from Parcel Force direct it would have been cheaper and b) if you want to cancel your order even if its only 5 minutes later parcel hero take something like £6 off you which is ridiculous in my opinion.
Salman Hussain
My box and suitcase arrived separately, two days apart. I never received the call for either! The box was damaged from all sides as well as massively ripped at the top, while the edge of the hard suitcase has permanently bumped in.
Chris Beard
I had been let down twice by a competitor (Parcel2Go), so tried ParcelHero. They picked up my parcel early the next day and delivered it to Liverpool early the following day - no fuss and at a good price. I'd recommend ParcelHero.
Charlotte Fitzmaurice
Cheap price for delivery of my parcel, was pleasantly surprised. It was delivered quickly and the website was easy to use. Thanks!
Eirlie Chisholm
My shipment consisted of 4 parcels, two of them were delivered to a different address (wrong street, same door number) and only due to the honestly of the resident at the incorrect address have I received my parcels, I’m still unsure where the two remaining parcels are & cannot call ParcelHero to enquire. They also sent me an email to advise that the parcel had been delivered to my address, obviously automated but frustrating none the less.
Paul Manfield
The quote page gave me one price and the payment page then charged me over £2.50 more. Contacted live help, which was no help at all. I will avoid this site in future.
Martyna Wojcik
good service, delivery on time. I definately will send my parcels through this service. Thank you
Chris Curry
disappointing to get all the way to completing the application only to find that my address was not acceptable!
Kerry Brown
It was a smooth, seamless and quick process from end to end. I had a parcel delivered from the UK to Australia and used the drop-off option in the UK, which saves the hassle of having to organise collection. Dropped it off on the Wednesday and the parcel arrived in Sydney on the Monday. The parcel (packed in a large, cardboard box) was intact and unspoilt. I would definitely use parcelhero again.
