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16369 Customer Reviews
Fast and efficient service from start to finish at a reasonable cost and would definately use them again.
After the disappointment of Hermes not collecting the parcel on the date indicated or the day after, once I dropped it off at that appropriate place, everything went smoothly. I was delighted at the speed with which the parcel was delivered all the way to Australia.
I was also impressed with the prompt, helpful and courteous replies I received when contacting advisers regarding the issues of paperwork and the disappointment of the courier not picking it up.
Fantastic service! I was really impressed with both the speed and the price of the courier. I have already recommended your service to others and will definitely be using you again.
Very good information was given and great service! this is the second time I am sending, and the package arrived safely and on time.
I recommend it with confidence.11*
Excellent service from collection and to delivery of parcel which was within the species timescale , communication excellent stating when delivery was expected and when delivery completed and who signed for delivery date and time of delivery.
Excellent service. Parcel delivered to my family in Australia within a week - quicker than expected! Tracking information was spot on and I received an email confirming the parcel had been delivered and who had signed for it.
A fair price for an excellent service. Easy to do too. Parcel was picked up at home and delivered a few days later in Japan. All details were done on line and labels printed at home. I would recommend.
Simple and easy to use with excellent tracking information. The parcel moved swiftly and actually arrived one day ahead of expected date. I had cause to contact Parcel Hero about a local fee I didn’t understand but this was swiftly and expertly dealt with by Nitin in Customer Services. The cost was very competitive, the parcel was collected as promised and delivered in as good as condition as when it left me. Certainly use again.
My parcel was going to Australia and was collected when expected and delivered well within the time frame. The booking process was straight forward too. My only complaint is that I thought I was going to have a problem with my parcel so tried to cancel, this proved impossible as the on line cancellation didn’t work and getting a response from customer service proved hopeless. Fortunately all was well and I was more than happy with the collection and delivery process.
they need to communicate with the drivers better, or change their tactics ,because i rebooked my parcel 3 times after the Dpd failed to collect , and lying about it ,,its not the first time when this happened ,and when you ask for refund for not doing anything for you ,they take a fee ,that is disgusting, its a rip off, mislead ,and they reply with the same words and careless, the company need more improving for the prices they charge, go direct with upc and its more cheap and they are very professional.