Customer Reviews
4.7 out of 5 based on 14724 user ratings
ParcelHero® works with the independent review site Feefo to collect and publish customer reviews.
- All our customers can leave a review
- We welcome all feedback and we publish all reviews good and bad
- You can read all reviews on the Feefo website
Excellent Out of 5
14724 Customer Reviews
Featured Reviews
Jane Smith
I ordered came to collect and you delivered all with in two days I was amazed and the collection man was lovely nothing was a bother
Lenka Dudkova
Even coz my stupid mistake when I ordered parcel in inches instead of centimetres I have been pretty easily able to solve this by cancelling wrong parcel and ordering new right one, and I got my cancellation fee with new order back.
Person from ...
Stephen Yancek
I have used parcel hero on a few occasions and the service received was great without issues.
Kathy Dickey
Excellent service. I highly recommend it. They were clear in their instructions, courier cheerful and helpful and my parcel was delivered on time to the recipient.
Kathy Dickey
Excellent service. I highly recommend it. They were clear in their instructions, courier cheerful and helpful and my parcel was delivered on time to the recipient.
john Chalker
excellent service just what i required a collection from a hotel in valencia left something in my room by mistake got it within a week.
Patricia Sele
Parcel Hero was recommended by a regular customer. I was surprised how quickly the parcel arrived.
Hermione Impett
I have never sent parcels to USA before so I was unsure how to go about it. ParcelHero made it so easy for me and the first parcel was delivered in just over 24 hours. I will be using them again
Marian Ward
1st class service helpful and prompt the driver was most helpful especially when i was sending such a large 55kg parcel
ANNE JOHNSTON
Kept me well informed about status of my item and notified me when it arrived to recipient. Would recommend
Reviews (0)
Jane Smith
I ordered came to collect and you delivered all with in two days I was amazed and the collection man was lovely nothing was a bother
mark channon
1st time used, delay in-between accessing payment page and couldn't get through so had to start again, by that time the price had gone up! although it was still a better price going through you.
Will try again
Harry Sweetmore
Awful service, no contact number, can clearly see why. Emails take hours to get back to me, when they do reply it's as-if they've never heard of your order then takes another 5 hours to get another response
Paul Locarnini
Difficulties picking up from a UK business. Claiming that the initial courier pick up was not possible the company wanted me to pay more money to arrange another pick up. Seemed like a ploy to get more $$$.
This ended up taking 1 1/2 weeks to sort out picking up the package. For a transport company and paying £120 this is unacceptable.
Their tracking system thought that my package was picked up and delivered to another destination whilst the initial pick up was never made.
Once they realised they had really screwed me over and I wanted a refund they managed to ship the package within 4 days.
Lenka Dudkova
Even coz my stupid mistake when I ordered parcel in inches instead of centimetres I have been pretty easily able to solve this by cancelling wrong parcel and ordering new right one, and I got my cancellation fee with new order back.
Person from customer service was very helpfull.
Stephen Yancek
I have used parcel hero on a few occasions and the service received was great without issues.
Kathy Dickey
Excellent service. I highly recommend it. They were clear in their instructions, courier cheerful and helpful and my parcel was delivered on time to the recipient.
Kathy Dickey
Excellent service. I highly recommend it. They were clear in their instructions, courier cheerful and helpful and my parcel was delivered on time to the recipient.
john Chalker
excellent service just what i required a collection from a hotel in valencia left something in my room by mistake got it within a week.
Patricia Sele
Parcel Hero was recommended by a regular customer. I was surprised how quickly the parcel arrived.
