ParcelHero® works with the independent review site Feefo to collect and publish customer reviews.
18107 Customer Reviews
I wouldn´t risk sending anything with ParcelHero
Last november I sent 4 parcels using ParcelHero. One of the parcels was lost and another was stolen. ParcelHero states they delivered the parcel to Natasha at a restaurant near my place. I do not know any Natasha and I don´t get why they say they gave the parcel to someone unknown. They never provided pictures or signatures for this delivery.
They say they consider both parcels are lost and they cannot do anything. I even paid a £1000 insurance but they still refuse to give me any compensation
Now they are not even responding to my messages. At this stage I´m evaluating my legal options against ParcelHero
Although I tried to call them and sent messages as I didn’t receive any labels for the parcels I’ve had no response so cancelled all the orders only to have someone call at the property to pick them up. Lack of communication all round
Fast, reliable and great service. It was very easy to use and delivered earlier than expected.
Simple to use, all instructions were clear and helpful, FedEx collected exactly when predicted and parcel delivered to Australia in under 5 days. Excellent value for money
An unreliable service to say the least. Unfortunately, although the customer service was quite good in the aftermath of PH failure, based on my experience, I will not recommend ParcelHero to anyone. What's more, I'll advise against using their services.
ParcelHero sold me a TNT shipment and collection of an envelope for £31.87 but they failed to provide the labels. During my attempts to find out whether the labels will in fact be delivered prior collection time chosen while booking, I was informed there wasn't going to be any collection, quote: 'I'm afraid, as the shipment is not booked with the carrier hence they'll not attempt the collection'. This was the final straw, I specifically made arrangements to be in between 3-6pm on the collection afternoon, as instructed by PH while ordering (!!) and now I was being told there was no collection! A joke, everything a total waste of my time. A refund is being processed, but I'm still waiting and will be waiting a bit longer for the money back.
Ordered directly with UPS as a result, cheaper and it's already been delivered as promised. Why did I ever bother with some bogus middleman?
Parcel was not collected on the day it should have been but once rebooked for the next day it was collected and delivered in very good time.
If there were an option to select 0 stars then I would choose it.
Absolutely terrible experience. Avoid at all costs. You have been warned.
Always easy to book a delivery and easy to make changes.
They are customer friendly.
Excellent service. Pick up from my doorstep in Scotland and delivered to Austin within a few days, over the new year period!
Perfect service easy intuitive website and great choice.worked flawlessly GB to USA 8 days over the holiday period excellent.