Customer Reviews
4.7 out of 5 based on 13777 user ratings
ParcelHero® works with the independent review site Feefo to collect and publish customer reviews.
- All our customers can leave a review
- We welcome all feedback and we publish all reviews good and bad
- You can read all reviews on the Feefo website
Excellent Out of 5
13777 Customer Reviews
Featured Reviews
Jill Prasad
It was very simple to take the parcel to my local shop. Also, as I was sending the parcel to New Zealand, it was very reassuring to have it checked in Haverhill and relabelled for the onward journey. I took the parcel to the local shop later on on T ...
Ged McNulty
Easy to use online booking system. Prompt and efficient service. Delivered in less than 24 hours.
Jill Prasad
It was very simple to take the parcel to my local shop. Also, as I was sending the parcel to New Zealand, it was very reassuring to have it checked in Haverhill and relabelled for the onward journey. I took the parcel to the local shop later on on T ...
PAUL VALLENDER
Was a bit concerned after parcel was collected to receive an email stating "collection failed" but after contacting customer services it was discovered TNT driver hadn't scanned parcel. Brilliant communication to address my concerns. Using this websi ...
Peter Smetana
Great service. The best price to ship my mountain bike internationaly. The option to chat with customer servic was very helpful.
Can recommend and.will use again.
Alison Craig
Excellent Customer Service. Parcel collected late morning on the Tuesday and delivered by noon on the Friday. First Class Service. Thank you.
Richard Spooner
Outstanding service, No sooner had I printed the labels, than the courier was at my door.. The package arrived in the UK, 2 days AHEAD of schedule with no fuss!
Elaine McCluggage
Brilliant service, collected from me in the UK and delivered to my daughter in USA on time.
Thank you.
Totally recommend Parcel Hero's
Linda Capel
An efficient and easy to use system to streamline the sending of parcels, particularly if you need to send a wide variety of packages or use different levels of shipping service.
Elizabeth Black
Collected within agreed time and we were informed when parcel was delivered, would certainly use again
Reviews (0)
irene larranaga
The reason for this one star is because having already paid almost £70 when the box arrived to its destination, the person picking it up had to pay an extra €35 that NO ONE had told me about. This is unacceptable and I will be putting a complaint as soon as I have an spare minute.
Jill Prasad
It was very simple to take the parcel to my local shop. Also, as I was sending the parcel to New Zealand, it was very reassuring to have it checked in Haverhill and relabelled for the onward journey. I took the parcel to the local shop later on on Tuesday, and it was delivered to my daughter's house in the South of New Zealand on the Monday afternoon, which is the quickest I have ever sent a parcel. I will certainly use this service again. It was also the cheapest option.
Ged McNulty
Easy to use online booking system. Prompt and efficient service. Delivered in less than 24 hours.
irene larranaga
The reason for this one star is because having already paid almost £70 when the box arrived to its destination, the person picking it up had to pay an extra €35 that NO ONE had told me about. This is unacceptable and I will be putting a complaint as soon as I have an spare minute.
Jill Prasad
It was very simple to take the parcel to my local shop. Also, as I was sending the parcel to New Zealand, it was very reassuring to have it checked in Haverhill and relabelled for the onward journey. I took the parcel to the local shop later on on Tuesday, and it was delivered to my daughter's house in the South of New Zealand on the Monday afternoon, which is the quickest I have ever sent a parcel. I will certainly use this service again. It was also the cheapest option.
PAUL VALLENDER
Was a bit concerned after parcel was collected to receive an email stating "collection failed" but after contacting customer services it was discovered TNT driver hadn't scanned parcel. Brilliant communication to address my concerns. Using this website you do get better prices than the individual couriers own websites
Peter Smetana
Great service. The best price to ship my mountain bike internationaly. The option to chat with customer servic was very helpful.
Can recommend and.will use again.
Geoff Binnie
The website suggested you could select a pick-up time slot but in fact the courier - in my case tnt - didn’t need to pay any attention to the slot selected
Alison Craig
Excellent Customer Service. Parcel collected late morning on the Tuesday and delivered by noon on the Friday. First Class Service. Thank you.
Geoff Binnie
The website suggested you could select a pick-up time slot but in fact the courier - in my case tnt - didn’t need to pay any attention to the slot selected
