Customer Reviews
4.7 out of 5 based on 16369 user ratings
ParcelHero® works with the independent review site Feefo to collect and publish customer reviews.
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Excellent Out of 5
16369 Customer Reviews
Featured Reviews
Paul Paphiti
Fast and efficient service from start to finish at a reasonable cost and would definately use them again.
Magdalene Maclean
After the disappointment of Hermes not collecting the parcel on the date indicated or the day after, once I dropped it off at that appropriate place, everything went smoothly. I was delighted at the speed with which the parcel was delivered all the ...
Timothy Thompson
Fantastic service! I was really impressed with both the speed and the price of the courier. I have already recommended your service to others and will definitely be using you again.
Monica Chiosea
Very good information was given and great service! this is the second time I am sending, and the package arrived safely and on time.
I recommend it with confidence.11*
William Marriott
Excellent service from collection and to delivery of parcel which was within the species timescale , communication excellent stating when delivery was expected and when delivery completed and who signed for delivery date and time of delivery.
Jean Portman
Excellent service. Parcel delivered to my family in Australia within a week - quicker than expected! Tracking information was spot on and I received an email confirming the parcel had been delivered and who had signed for it.
Roger Butler
A fair price for an excellent service. Easy to do too. Parcel was picked up at home and delivered a few days later in Japan. All details were done on line and labels printed at home. I would recommend.
Graham Smith
Simple and easy to use with excellent tracking information. The parcel moved swiftly and actually arrived one day ahead of expected date. I had cause to contact Parcel Hero about a local fee I didn’t understand but this was swiftly and expertly dealt ...
Edward Leonard
Zero hassles. The package got to the destination on the promised date. While it wasn't the cheapest option on the aggregator site I found it on neither was it the most expensive one but it was solid, reliable and I would/will use it again. Can't faul ...
Kath Tyson
I thought the company was excellent, l won't hesitate to use them again , parcel only took 4 days from my friend in the uk to me in Spain
Reviews (0)
Paul Paphiti
Fast and efficient service from start to finish at a reasonable cost and would definately use them again.
Magdalene Maclean
After the disappointment of Hermes not collecting the parcel on the date indicated or the day after, once I dropped it off at that appropriate place, everything went smoothly. I was delighted at the speed with which the parcel was delivered all the way to Australia.
I was also impressed with the prompt, helpful and courteous replies I received when contacting advisers regarding the issues of paperwork and the disappointment of the courier not picking it up.
Timothy Thompson
Fantastic service! I was really impressed with both the speed and the price of the courier. I have already recommended your service to others and will definitely be using you again.
Monica Chiosea
Very good information was given and great service! this is the second time I am sending, and the package arrived safely and on time.
I recommend it with confidence.11*
William Marriott
Excellent service from collection and to delivery of parcel which was within the species timescale , communication excellent stating when delivery was expected and when delivery completed and who signed for delivery date and time of delivery.
Jean Portman
Excellent service. Parcel delivered to my family in Australia within a week - quicker than expected! Tracking information was spot on and I received an email confirming the parcel had been delivered and who had signed for it.
Roger Butler
A fair price for an excellent service. Easy to do too. Parcel was picked up at home and delivered a few days later in Japan. All details were done on line and labels printed at home. I would recommend.
Graham Smith
Simple and easy to use with excellent tracking information. The parcel moved swiftly and actually arrived one day ahead of expected date. I had cause to contact Parcel Hero about a local fee I didn’t understand but this was swiftly and expertly dealt with by Nitin in Customer Services. The cost was very competitive, the parcel was collected as promised and delivered in as good as condition as when it left me. Certainly use again.
Mrs Anne Taylor
My parcel was going to Australia and was collected when expected and delivered well within the time frame. The booking process was straight forward too. My only complaint is that I thought I was going to have a problem with my parcel so tried to cancel, this proved impossible as the on line cancellation didn’t work and getting a response from customer service proved hopeless. Fortunately all was well and I was more than happy with the collection and delivery process.
Daniel Liviu Roman
they need to communicate with the drivers better, or change their tactics ,because i rebooked my parcel 3 times after the Dpd failed to collect , and lying about it ,,its not the first time when this happened ,and when you ask for refund for not doing anything for you ,they take a fee ,that is disgusting, its a rip off, mislead ,and they reply with the same words and careless, the company need more improving for the prices they charge, go direct with upc and its more cheap and they are very professional.
