Customer Reviews
4.7 out of 5 based on 18107 user ratings
ParcelHero® works with the independent review site Feefo to collect and publish customer reviews.
- All our customers can leave a review
- We welcome all feedback and we publish all reviews good and bad
- You can read all reviews on the Feefo website
Excellent Out of 5
18107 Customer Reviews
Featured Reviews
Daniel Portman
Fast, reliable and great service. It was very easy to use and delivered earlier than expected.
Malcolm Kelly
Simple to use, all instructions were clear and helpful, FedEx collected exactly when predicted and parcel delivered to Australia in under 5 days. Excellent value for money
Crystal Spaeth
Always easy to book a delivery and easy to make changes.
They are customer friendly.
Siobhan MacRae
Excellent service. Pick up from my doorstep in Scotland and delivered to Austin within a few days, over the new year period!
Paul Dwyer
Perfect service easy intuitive website and great choice.worked flawlessly GB to USA 8 days over the holiday period excellent.
Helena Barraclough
Very reliable, quick and efficient. Easy to use, I always use Parcelhero when I send parcels to Australia.
Sarah Harkness
Very impressed, they sorted out any issues with customs and got it here so fast
Michelle Fenton
I was very worried as it was the first time I had sent a parcel to Australia. I needn’t have been,, tracking available all the way along with updates to view. I would definitely use this service again,, thank you ??
Iryna Derevianko
I am satisfied with your mail service. Delivery of my painting to USA was delivered on time and safely. Thanks a lot!
Josie Mundy
Really fast and made the process of sending a package internationally extremely easy. I'm really happy with the service and if I send a package internationally again I'll definitely use it again!
Reviews (0)
Adrian Villanueva
I wouldn´t risk sending anything with ParcelHero
Last november I sent 4 parcels using ParcelHero. One of the parcels was lost and another was stolen. ParcelHero states they delivered the parcel to Natasha at a restaurant near my place. I do not know any Natasha and I don´t get why they say they gave the parcel to someone unknown. They never provided pictures or signatures for this delivery.
They say they consider both parcels are lost and they cannot do anything. I even paid a £1000 insurance but they still refuse to give me any compensation
Now they are not even responding to my messages. At this stage I´m evaluating my legal options against ParcelHero
Pilgrims young learners
Although I tried to call them and sent messages as I didn’t receive any labels for the parcels I’ve had no response so cancelled all the orders only to have someone call at the property to pick them up. Lack of communication all round
Daniel Portman
Fast, reliable and great service. It was very easy to use and delivered earlier than expected.
Malcolm Kelly
Simple to use, all instructions were clear and helpful, FedEx collected exactly when predicted and parcel delivered to Australia in under 5 days. Excellent value for money
Magdalena Salawa
An unreliable service to say the least. Unfortunately, although the customer service was quite good in the aftermath of PH failure, based on my experience, I will not recommend ParcelHero to anyone. What's more, I'll advise against using their services.
ParcelHero sold me a TNT shipment and collection of an envelope for £31.87 but they failed to provide the labels. During my attempts to find out whether the labels will in fact be delivered prior collection time chosen while booking, I was informed there wasn't going to be any collection, quote: 'I'm afraid, as the shipment is not booked with the carrier hence they'll not attempt the collection'. This was the final straw, I specifically made arrangements to be in between 3-6pm on the collection afternoon, as instructed by PH while ordering (!!) and now I was being told there was no collection! A joke, everything a total waste of my time. A refund is being processed, but I'm still waiting and will be waiting a bit longer for the money back.
Ordered directly with UPS as a result, cheaper and it's already been delivered as promised. Why did I ever bother with some bogus middleman?
Lorraine Albasini
Parcel was not collected on the day it should have been but once rebooked for the next day it was collected and delivered in very good time.
Mr Phillip S Andrews
If there were an option to select 0 stars then I would choose it.
Absolutely terrible experience. Avoid at all costs. You have been warned.
Crystal Spaeth
Always easy to book a delivery and easy to make changes.
They are customer friendly.
Siobhan MacRae
Excellent service. Pick up from my doorstep in Scotland and delivered to Austin within a few days, over the new year period!
Paul Dwyer
Perfect service easy intuitive website and great choice.worked flawlessly GB to USA 8 days over the holiday period excellent.
