elizabeth clarke

19-Jun-2019

awful parcel arrived to customer smashed to pieces and the company refused to refund me on the loss. also said that I should have taken out extra protection which was £5.00 more than anywhere else. I still paid for a service and did not get it.

will not use them again

james kinnon

18-Jun-2019

filled in all details and payed then told you could deliver then charged 6.00 to cancel i.m disabled and this coursed my a lot of stress to then have wait for refund 6 days and fine a company that could deliver the goods

Deborah Evans

18-Jun-2019

No chance to correct an error without cancelling,paying a penalty and starting over. No telephone support.

Louise Greenwood

17-Jun-2019

Booking and dropping to post office was easy. I put my daughters married name on parcel instead of her old name. She does not have id in her married name yet. She went with her husband to collection point who told her they need me to call them to confirm name.
I was unable to get a straight answer but on live chat I was told this is not the case.
So now parcel will have to come back and be sent again.

I have worked in call centres for parcel delivery companies so I understand the problems

I just don't like wasting my time chasing something I could not solve.

Nigel Reeves

14-Jun-2019

My experience with using Parcelhero was and still is dreadful. After picking up my Item and delivering it to me for my original quoted price of £44 I received an email some days later saying they would be taking more money from me, as the shipment was heavier than I stated when I got my quote. Infact the actual item was 14kg lighter than I stated. The way the Courier company work out its weight is more to do with the size not how much it actually weighs, even though the size I entered for my quote was not that different from the actual size of the package. I did not have its exact size as it was purchased from a private seller on an internet auction site. So anyway back to my review of parcelhero, they emailed me saying they were going to take a further £63.94 off me, that made the overall cost of my shipment £107.94. I have been in dispute with them ever since. They offer customers NO customer service telephone number so any dispute has to be sorted out via emails. I actually contacted the company who carried out the shipment, (UPS) and was reliably told they only invoiced parcelhero £71 for picking up my item and delivering it to me. Now I have no reason to disbelieve this kind person, he has no reason to lie to me, he even told me he should not be telling me how much they charged parcelhero, but for his own reasons he did. As of yet I have had no proof from parcelhero that this figure of £71 was false and they were infact charged more by UPS. So the difference between what the Courier company said was my total bill and what i actually paid parcelhero (reluctantly) £107.94 is their commision (£38.94). Nowhere on the parcelhero website does it say what percentage their commision is going to be and they refuse to tell me. I have asked parcelhero in every email i have sent them (approx 20) to telephone me so we can sort out this dispute, so far they have not telephoned me. Their customer service is dreadful and I certainly WONT be using parcelhero again. There are a number of "book your parcel delivery with us" type websites but if I had it to do again I would go directly to the Courier Company and cut out the middle man. Why didnt I? Lack of experience i guess. this was my first large purchase where I had to organise the delivery of it to myself. Lesson learned,

Alex McGrath

12-Jun-2019

I had to cancel my order but the platform was really easy to use and quick. Such a simple process. Cancelling was easy too.

Alex McGrath

12-Jun-2019

I had to cancel my order but the platform was really easy to use and quick. Such a simple process. Cancelling was easy too.

Madiha Ali

09-Jun-2019

I was charged £6 cancellation fee for a parcel which I paid almost £50 for!!! It was a very urgent parcel and they failed to pick it up, in this case I had to cancel the service and book with a reliable courier however I was still charged £6 for a service which was VERY DISAPPOINTING on their behalf and I didn’t use in the first place, I was very upset by this and so was the receiver of the parcel

Madiha Ali

10-Jun-2019

I was charged £6 cancellation fee for a parcel which I paid almost £50 for!!! It was a very urgent parcel and they failed to pick it up, in this case I had to cancel the service and book with a reliable courier however I was still charged £6 for a service which was VERY DISAPPOINTING on their behalf and I didn’t use in the first place, I was very upset by this and so was the receiver of the parcel

mark sanders

07-Jun-2019

I thought the service is very reasonable I would defiantly be using them on principle of what happened to me.
I had a return with a global delivery company in there processes it wasn't clear about a pick up time and date and after going around in circles, tiring to arrange this. I came to Parcel Hero's it was easy, I even got a credit after my mistake I did have a email from the previous return company I just didn't see it,delivery was free as it was a warranty return. I apologised to Parcel Hero's customer services and told them about my mistake and asked if I could cancel my order and keep my funds in my account for latter use had a email next day with a link to a full credit. FANTASTIC,