Customer Reviews
4.7 out of 5 based on 12956 user ratings
ParcelHero® works with the independent review site Feefo to collect and publish customer reviews.
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Excellent Out of 5
12956 Customer Reviews
Featured Reviews
Blanka Milkova
Balík prišel o den dríve než puvodne slíbili, nepoškozený a cena je nižší, než u jiných dopravcu.
Vrele doporucuji.
Hilary Nunn
I liked that a wide selection of available services was laid out, together with the base price for each
Having made my choice, filling in information was easy and the whole process took only a few minutes.
I'll certainly use ParcelHero in f ...
kelly walker
Filled out the form on line and printed out the delivery address. Dropped the parcel off at the local shop on Monday and was delivered on Wednesday and a lot cheaper compared to royal mail/parcel force.
Excellent service!!
Julie Wigley
From start to finish the service was excellent-I have just one issue I sent a parcel to America and was not aware of the FDA regulations so the parcel was returned to my office, perhaps a prompt or to highlight that you need this before the parcel ca ...
Alena Vachtova
It was very easy to book the service, parcel was collected the day agreed and delivered to Spain earlier than originally announced.
MAUREEN GRIMSHAW
There was a slight hiccup with the labels which was resolved by the driver who brought them with him.
Apart from that everything went like clockwork .... the driver was friendly and helpful and the case was collected and delivered safely and pro ...
Susie Erlam
Urgent delivery required to France. Efficiently dealt with and goods arrived on time within 3 days. Would recommend to anyone wanting a great service and keen prices.
Theresa Graser
So quick and easy it arrived 3 days early and I sent a parcel from the UK to South Africa with super economy delivery which usually takes the longest. The parcel arrived within 4 days instead of 7. I loved that I could see exactly where my parcel was ...
Phyllis Roberts
Easy to use and get a good price to send a package, kept well informed of its quick progress to destination
Angela Lewis
Easy to use booking with best price and delivered on time with alerts along the way. Very happy!
Reviews (0)
Blanka Milkova
Balík prišel o den dríve než puvodne slíbili, nepoškozený a cena je nižší, než u jiných dopravcu.
Vrele doporucuji.
Kim Leitch
We used parcel hero to pick up/deliver items and the items have arrived damaged, broken and a lot of the packing ripped.
Gavin Bickers
Parcel hero is good but the website is a bit difficult to navigate round but apart from that I’m happy. I used tnt I was very pleased with them until unloading I had to help the driver to pick up my goods because of how the loader had loaded it but we got it done in the end
Hilary Nunn
I liked that a wide selection of available services was laid out, together with the base price for each
Having made my choice, filling in information was easy and the whole process took only a few minutes.
I'll certainly use ParcelHero in future and wish I'd found them earlier.
kelly walker
Filled out the form on line and printed out the delivery address. Dropped the parcel off at the local shop on Monday and was delivered on Wednesday and a lot cheaper compared to royal mail/parcel force.
Excellent service!!
Julie Wigley
From start to finish the service was excellent-I have just one issue I sent a parcel to America and was not aware of the FDA regulations so the parcel was returned to my office, perhaps a prompt or to highlight that you need this before the parcel can be sent would be a better service - I am still waiting for some kind of refund to my account as I had to rebook the parcel, so at the moment it has cost me double to send
Cristina Merino Visera
First, my parcel wasn’t collected on the day that it was supposed to be collected and they said they tried to but didn’t even leave a notice on the door. Second, some of the things got broken on the way and the box reached the destination broken.
Irene Bernard
I made a booking with them which seemed reasonable compared with others on offer. The following day I needed to organise another courier and realised that ParcelHero's charges were more ££ in both cases - so I booked via someone else. I contacted ParcelHero and eventually they agreed to refund an amount on the booking.
Alena Vachtova
It was very easy to book the service, parcel was collected the day agreed and delivered to Spain earlier than originally announced.
Russell Davidson
Absolute scammers. Avoid this company by all means!! I wanted to send a ceramic hob back as it was the wrong size. I went online and proceeded to fill in the required information including details of item and value at £500. I was then prompted to take out additional insurance cover which naturally made sense. The hob was secure in the original manufacturers packaging and clearly marked with fragile on the box. We even made a point of telling the courier it was fragile and to handle with care. A few days later I received an email from the retailer including photos to show that the hob had been smash in transit. I sent an email to parcelhero and was asked to send through photos. I received a response from parcelhero stating this item was not covered within their additional cover. I did as a goodwill gesture receive a £15 credit towards my next courier service.!!! When I complained back that they had not taken due care and attention, I received another email stating the parcel was not sufficiently packaged even though it was in the original manufacturers packaging and had never been taken out. Needless to say I will be taking this further. Absolutely disgusting excuse of a company
