Customer Reviews
4.7 out of 5 based on 17570 user ratings
ParcelHero® works with the independent review site Feefo to collect and publish customer reviews.
- All our customers can leave a review
- We welcome all feedback and we publish all reviews good and bad
- You can read all reviews on the Feefo website
Excellent Out of 5
17570 Customer Reviews
Featured Reviews
James Dunn
This is an effortless service to use, pick up when they say they will and ALWAYS deliver on time. Used on a number of occasions to send parcels and packages to family in the USA. Highly Recommend.
Sara Maghini
Everything went smoothly. ParcelHero allowed me to send a parcel to Germany while other services like Parcel2Go weren't letting me (they didn't like one of the items I was sending - teabags!). The parcel arrived on the scheduled day, faster than it w ...
John Wilson
Excellent with an up to date tracking service, it takes more time to deliver from Melbourne to Sydney!
Ian Mullen
Excellent!! Collected on time and delivered on time… also took care of all labelling and delivered with no damage!! 100% satisfied
Mike Bowen
The whole thing was smooth from beginning to end, and the delivery was two days earlier.
Tracy Young
Great service. Item collected and arrived as expected. My item was over 1m too, which other couriers won't accept - so a very useful service. Thank you.
Gemma phillips
Brilliant service - collected from my home address and arrived in Australia a week later - very impressed and would use again
Cheryl Garvey
They were fast efficient and extremely professional kept us up to date everyday my parcel was delivered before the estimate time I will be using oarcelhero for all my future parcelsc
pauline plaister
I have used them twice to send parcels to my Grandaughter and Great Grandchildren in Australia.It is easy to use and generally arrive before date given. I would recommend them. Just remember not to seal parcel until you have printed off paperwork
Liz Jenkins
An easy process to book for a larger than normal parcel to be collected and delivered. All on line and easy system to use and everything collected and delivered within the timescales confirmed
Reviews (0)
Jamie Woodbridge
I have no idea how these guys are 4.5/5 on Feefo. If you look anywhere else the reviews are appalling. They lost my parcel, costing me £1000 and 6 weeks of lost income. They have no phone number to call and offer no assistance by email. The worst experience i've ever had from a company. Is there any way you can give someone zero stars??
James Dunn
This is an effortless service to use, pick up when they say they will and ALWAYS deliver on time. Used on a number of occasions to send parcels and packages to family in the USA. Highly Recommend.
Sara Maghini
Everything went smoothly. ParcelHero allowed me to send a parcel to Germany while other services like Parcel2Go weren't letting me (they didn't like one of the items I was sending - teabags!). The parcel arrived on the scheduled day, faster than it would have with other services I'd been quoted for and for only a couple of pounds more. Would definitely use ParcelHero again in the future!
John Wilson
Excellent with an up to date tracking service, it takes more time to deliver from Melbourne to Sydney!
Ian Mullen
Excellent!! Collected on time and delivered on time… also took care of all labelling and delivered with no damage!! 100% satisfied
Mike Bowen
The whole thing was smooth from beginning to end, and the delivery was two days earlier.
Tracy Young
Great service. Item collected and arrived as expected. My item was over 1m too, which other couriers won't accept - so a very useful service. Thank you.
Dean Wheeler
Everything went well and it was a very cheap option only downside is the pick up was given a timeframe of 9am to 8pm which isn't great
Apart from that collected and delivered as per agreement
Mrs Debra Payne
From the local Hermes drop off the service was amazing, however the package was supposed to be collected from home. I waited in all day, but nobody turned up! I took it to the local drop-off and it all went brilliantly after that.
Gemma phillips
Brilliant service - collected from my home address and arrived in Australia a week later - very impressed and would use again
