On occasion your shipment may be subject to additional charges on route, for example: if you give us the wrong address or you declare the incorrect weight. For a full listing of charges that may be applied to a shipment after you have sent it, Click Here. ParcelHero may occasionally need to debit or credit your account or credit card, for example if Additional Charges need to be applied to your shipment. But we will never do this without telling you, and if you dispute the charge, we will not debit your card until the dispute is resolved. You can view a schedule of these charges any time by logging into your account.
We may need to debit your card or your ParcelHero account if Additional Charges are applied to your shipment once in transit. You can view your account history and charges breakdown at any time by logging into parcelhero.com