It's the ParcelHero® difference
If you misdeclare the dimensions of your parcel then the following charges may be applied:
If there is a problem with delivery, the following surcharges may be applied:
To view a full list of our ‘additional charges' click here
If you're shipping or importing outside the EU then customs charges may be applied, click here for more information.
ParcelHero® is not just any courier, we help resolve delays in transit. There are all sorts of delays that can affect a shipment in transit, here follows some examples:
Collection and delivery problems:
Delays outside our control:
Courier delays:
Mode of Carriage | Liability Limit for compensation |
Road | 8.33 SDRs per kilogramme |
Air | 17 SDRs per kilogramme |
Sea | 666.67 SDRs per container or 2 SDRs per kilogramme |
In addition, all Charges incurred in respect of the Consignment shall be refunded in full in the case of total loss and in proportion to the loss sustained in the case of partial loss. No further compensation shall be payable (Clause 14.2).
NOTE: A ‘SDR' or ‘Special Drawing Right' is a unit of account adopted by the International Monetary Fund (IMT) which is referred to as a Special Drawing Right. The value accorded to 1 SDR fluctuates but can be found here.
Issue | Claim Time Limit |
Consignment Lost | Thirty (30) days from Collection |
Consignment Damaged | Fourteen (14) days from Delivery |
(Clause 18.3).
IMPORTANT NOTE: The maximum Enhanced Cover per Consignment for jewellery or watches is five hundred pounds (£500.00) and We are unable to provide Enhanced Cover for works of art where the artist concerned is deceased (Clause 17.2 and 17.3(b)).
We do not provide special handling for Perishable and temperature controlled Items, so they will be transported at Your own risk. If any loss, damage or deterioration of one or more Items occurs howsoever caused, We shall not be liable to You.
Some countries do not allow the importation of Perishable Items without a permit which You are obliged by law to ensure is in place prior to shipping. This is Your sole responsibility (Clause 7.10).
Where You have purchased a PH Service such as the Timed Delivery (which benefits from the FREE MBG), or, where You have purchased the PREMIUM MBG, if Your Consignment is not delivered within the agreed time limit due to an error on our part, You are entitled to a credit or You shall be refunded all of the Charges incurred in respect of the Consignment in full in the case of total loss and in proportion to the loss sustained in the case of partial loss.
Mode of Carriage | Liability Limit for compensation |
Road | 8.33 SDRs per kilogramme |
Air | 17 SDRs per kilogramme |
Sea | 666.67 SDRs per container or 2 SDRs per kilogramme |
In addition, all Charges incurred in respect of the Consignment shall be refunded in full in the case of total loss and in proportion to the loss sustained in the case of partial loss. No further compensation shall be payable.
NOTE: A ‘SDR' or ‘Special Drawing Right' is a unit of account adopted by the International Monetary Fund (IMT) which is referred to as a Special Drawing Right. The value accorded to 1 SDR fluctuates but can be found here.
However, where carriage is by road, We shall only be liable to You for delay if We fail to meet an ‘agreed time limit' i.e. where You have selected the Timed Delivery Service to ship Your Consignment (which benefits from the FREE MBG), or, where You have purchased the PREMIUM MBG). Further, where carriage is by air, We shall not be liable to You where We took all measures that could reasonably be taken to avoid the delay, or, it was impossible for such measures to be taken (Clause 14).