Parcel Protection is an easy and cost-effective way to protect your parcel to its full value if it's lost or damaged.

It should be noted that Parcel Protection is not an insurance policy. It simply extends Parcelhero's liability in the event of loss or damage.

Although our terms and conditions take precedence over any information presented here, this summary outlines the terms of our limits of liability and parcel protection.

Minimum liability offered by Parcelhero

Parcelhero provides the following levels of liability:

• Super economy services (including EVRi) – No liability (additional protection up to £1,000 can be purchased)
• All other services – £50 liability

Increase our minimum liability by purchasing Parcel Protection

The minimum liability can be increased by purchasing Parcel Protection:

• Super economy services (including EVRi) – Up to £1,000
• All other services – Up to £20,000

Please note that protection for higher values can be offered. However, it is necessary to contact us in advance of shipping to review shipment details and confirm compliance with our packaging criteria.

Claim voiding circumstances

Even with the purchase of parcel protection, claims might not be accepted under the following circumstances:

1. The product being shipped is a Prohibited item or falls within the Compensation exclusion items list.*
2. Damage is only to the exterior packaging (coverage does not extend to exterior packaging, only internal contents).
3. Items have not been packaged in accordance with our labelling and packaging criteria.
4. Watches and jewellery valued over £500 are shipped (liability is limited to £500).