£50 free protection as standard* *excluding Hermes deliveries
Collection or drop-off at a local shop anytime
Track your parcel from door-to-door
Send bulky or heavy items weighing up to 1,000kg
ParcelHero makes shipping easy so you don't have to be an expert to ship with us. The following sections give guidance on all the things you need to know. Have a quick flick through and you will see loads of useful information on how to get the best from our site.
The following articles are prohibited from shipment to all countries served by ParcelHero.com
Also prohibited are: goods moving under ATA Carnet and all temporary exports and imports; goods moving under FCR, FCT and CAD (Cash Against Document); shipments with inherent vice, which by their nature are likely to soil, impair or damage persons, merchandise or equipment; goods, the carriage of which is prohibited by law in the country of origin, transit or destination (e.g. ivory and ivory products), goods which attract excise duty (e.g. spirits) or which require special facilities, safety precautions or permits. Under applicable law, certain goods may be transported only under prescribed conditions and certain goods are prohibited from transportation by air (e.g. liquids in glass containers).
It is the shipper’s responsibility to comply with current government regulations or laws applicable in each country. Shipments are subject to inspection and possible delay by customs or representatives of other government authorities.
We reserve the right to refuse or suspend transportation of any package which does not set out contact details for shipper and receiver and of goods which, in our opinion, are not practicable for transportation or are not adequately described, classified or packed and labelled in a manner suitable for transportation and accompanied by necessary documentation.
We will not transport any goods which are prohibited by law or regulation of any federal, state or local government in the origin or destination countries or which may breach any applicable export, import or other laws or endanger the safety of our employees, agents and subcontractors or the means of transportation or,which in our opinion, soil, paint or otherwise damage other goods or equipment or which are economically or operationally impractical to transport.
ParcelHero.com adheres to the air transportation regulations outlined by the International Air Transport Association (IATA) and to the road transportation regulations outlined by the UN ADR and does not accept Dangerous Goods in its system- nationally or internationally. Local national regulations also apply for road transport.
Individuals or businesses which ship Dangerous Goods without appropriate labelling documentation and packaging can face significant financial and legal penalties. It is also important to remember the following when shipping with ParcelHero.com:
If you are reusing packaging or cartons, please ensure that all old labelling is removed. Any dangerous goods labels on a package will cause the shipment to be held and inspected, causing service delays and Inconvenience to you and your customer.
If you are shipping goods that could be potentially seen as Dangerous Goods, but are not, because of their unusual name, appearance etc, it is advantageous to clearly declare on the shipping documentation that the goods are classified as Dangerous Goods. This will ensure the shipment is not delayed unnecessarily. Any misdeclaration will lead to strong penalties for the shipper.