Prohibited Items

Prohibited and Restricted Items

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ParcelHero's prohibited items

ParcelHero makes shipping easy so you don't have to be an expert to ship with us. The following sections give guidance on all the things you need to know. Have a quick flick through and you will see loads of useful information on how to get the best from our site.

The following articles are prohibited from shipment to all countries served by ParcelHero.com

  • Acids
  • Aerosols
  • Aftershave
  • Alcoholic beverages
  • Animal skins (non-domesticated)
  • Articles of exceptional value (e.g., works of art, antiques, precious stones, gold and silver)
  • Batteries containing liquid
  • Bleach
  • Cash
  • Compressed Gas
  • Dangerous goods / Hazardous materials (following IATA regulations for Express and Expedited, and following ADR regulations for Standard)
  • Explosives
  • Firearms or air rifles
  • Flammable products of any type
  • Furs
  • Ignitable Gas
  • Incapacitating Sprays
  • Ink or Toner Cartridges
  • Ivory and ivory products
  • Knives or weapons
  • Live animals
  • Meat or animal products
  • Money and negotiable items
  • Nail Varnish
  • Passports
  • Perfume, aftershave and other fragrances
  • Plants
  • Poisons
  • Pornographic materials
  • Seeds
  • Tobacco and tobacco products
  • Hoverboards prohibited with DHL, FedEx, UPS & TNT
  • TV's prohibited with TNT and Hermes
  • White goods (Such as cookers/fridges/washing machines)

Also prohibited are: goods moving under ATA Carnet and all temporary exports and imports; goods moving under FCR, FCT and CAD (Cash Against Document); shipments with inherent vice, which by their nature are likely to soil, impair or damage persons, merchandise or equipment; goods, the carriage of which is prohibited by law in the country of origin, transit or destination (e.g. ivory and ivory products), goods which attract excise duty (e.g. spirits) or which require special facilities, safety precautions or permits. Under applicable law, certain goods may be transported only under prescribed conditions and certain goods are prohibited from transportation by air (e.g. liquids in glass containers).

It is the shipper’s responsibility to comply with current government regulations or laws applicable in each country. Shipments are subject to inspection and possible delay by customs or representatives of other government authorities.

We reserve the right to refuse or suspend transportation of any package which does not set out contact details for shipper and receiver and of goods which, in our opinion, are not practicable for transportation or are not adequately described, classified or packed and labelled in a manner suitable for transportation and accompanied by necessary documentation.

We will not transport any goods which are prohibited by law or regulation of any federal, state or local government in the origin or destination countries or which may breach any applicable export, import or other laws or endanger the safety of our employees, agents and subcontractors or the means of transportation or,which in our opinion, soil, paint or otherwise damage other goods or equipment or which are economically or operationally impractical to transport.

Dangerous Goods

ParcelHero.com adheres to the air transportation regulations outlined by the International Air Transport Association (IATA) and to the road transportation regulations outlined by the UN ADR and does not accept Dangerous Goods in its system- nationally or internationally. Local national regulations also apply for road transport.

Individuals or businesses which ship Dangerous Goods without appropriate labelling documentation and packaging can face significant financial and legal penalties. It is also important to remember the following when shipping with ParcelHero.com:

If you are reusing packaging or cartons, please ensure that all old labelling is removed. Any dangerous goods labels on a package will cause the shipment to be held and inspected, causing service delays and Inconvenience to you and your customer.

If you are shipping goods that could be potentially seen as Dangerous Goods, but are not, because of their unusual name, appearance etc, it is advantageous to clearly declare on the shipping documentation that the goods are classified as Dangerous Goods. This will ensure the shipment is not delayed unnecessarily. Any misdeclaration will lead to strong penalties for the shipper.

TNT Prohibited Items

  • Ladders
  • Kyaks/canoes
  • Carpet/underlay
  • Trees
  • Vehicle tyres
  • Bed/mattresses
  • Unwrapped metal
  • Engines not crated (Palletised engines are not accepted by TNT).
  • Live animals
  • Shed/fence panels/greenhouses
  • Unboxed furniture
  • Ashes/human remains
  • 2 person lift items
  • Illegal substances
  • Human organs
  • Counterfiet items
  • Hoverboards

Hermes Prohibited Items

  • All Toxic Substances are prohibited. E.g. Arsenic; Beryllium; Cyanide; Fluorine; Hydrogen Selenide; Infectious Substances containing Micro-Organisms or their Toxins which are known to cause (or are suspected of causing) disease: Mercury; Mercury Salts; Mustard Gas; Nitrobenzene; Nitrogen Dioxide; Pesticides; Rat Poison; Serum and Vaccines.
  • Liquids.
  • Magnetised Material with a magnetic field strength of 0.159A/m or more at a distance of 2.1m from the outside of the package. Miscellaneous Manufactured Articles - Goods made in foreign prisons, except those imported for non-commercial purpose of a kind not manufactured in the United Kingdom, or those in transit.
  • Misleading Endorsements - Parcels must not bear words, marks or designs which are unauthorised and which may reasonably lead the recipient to believe that the packet has been sent On Her Majesty's Service.
  • Oxidising Substances and Organic Peroxide - These are substances such as disinfectants and may cause or contribute to combustion of other substances. They may also be liable to explosive decomposition, react dangerously with other substances, and injure health. For example: Bromides; Chlorates; Components of Fibreglass Repair Kits; Disinfectants; Nitrates; Per Chlorates; Permanganates and Peroxides.
  • Pathogens - Things that can cause disease, such as a virus. Pathogens in the Risk Group 4 and selected Risk Group 3 listed in Schedule 9, Part 5 of the latest edition of the Control of Substances Hazardous to Health Regulations are prohibited. E.g. Clinical; Environmental and Medical Waste; Ebola, Anthrax and Foot and Mouth Disease. Perfumes and Aftershaves - Perfumes and Aftershaves that are classed as flammable are prohibited. Non-flammable items may be accepted but there are restrictions based on alcoholic content.
  • Pesticides - Any chemical that is used to kill pests and insects.
  • Poisonous (Toxic) and Infectious Substances - Substances that are liable to cause death or injury if swallowed or inhaled, or by skin contact. Pressurised Containers - Such oxygen tanks or Fire Extinguishers
  • Radioactive Materials - Radioactive materials and samples that are classified as radioactive using Table 2-12 of the latest edition of the International Civil Aviation Organisations' (ICAO) Technical Instructions. For example: Fissile Material; (Uranium 235, etc); Radioactive Waste Material; Thorium or Uranium Ores, etc.
  • Sharp Instruments - Sharp instruments, e.g. knives, gardening and household tools, unless they are properly protected.
  • Solvent-Based Paints and Inks - These are varnishes (including nail varnish), enamels and similar substances.
  • UN2814 or UN2900 Infectious Substances - These are classified at Division 6.2 of the 2005-2006 Edition Technical Instructions for the Safe Transport of Dangerous Goods by Air published by International Civil Aviation Organisation, (ICAO).
  • Vehicle Parts - Parts which are over our weight limit (15kg) or that are outside of our dimension limits. We also exclude parts that contain liquids.
  • Water-Based Paints and Inks.
  • Weapons and Replica Weapons.

DPD Prohibited Items

  • Dangerous goods
  • Hazardous goods
  • Flammable goods
  • Live or dead animals
  • Perishable or frozen food
  • Cash (including cheques or vouchers)
  • Jewellery, fur, antiques, works of art or precious metals
  • Negotiable instruments (including cheques and any vouchers with a face value)
  • Glass (porcelain, earthenware or other similar materials)
  • Documents which can be exchanged for cash or goods
  • Televisions or monitors with screens larger than 37"
  • Any goods which require temperature controlled transport
  • Non excepted batteries
  • Liquids
  • Pornography
  • Firearms
  • Personal effects (suitcases or personal belongings)
  • Shipments sent in wooden boxes
  • Any goods prohibited by the law or regulation of any government or public or local authority of any country where the goods are carried

UPS Prohibited Items

  • LCD and flat screens TVs of 32 inches or larger are not accepted by UPS (manufacturers require upright position during transport which UPS cannot guarantee)
  • Personal effects (suitcases or personal belongings)
  • Perishable goods
  • Unaccompanied baggage (except via MBE Centres to selected countries)
  • Watches exceeding the value of 500USD

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