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About ParcelHero®

2003

Roger Sumner-Rivers started the ParcelHero® Group in 2003

102

Based in West London, the ParcelHero® Group has 102 Team Members

100,000+

Customers

Our Founder, Roger Sumner-Rivers launched the first company in the
ParcelHero®Group in 2003, with the goal of making courier delivery
easier, cheaper and more accessible for both businesses and individuals.

14 years later, we're still doing that. Headquartered in West
London, ParcelHero.com is the UK’s leading online parcel delivery
service, offering courier services from the world's largest carriers,
to customers across the globe. ParcelHero® Group is a family of
brands also including Deliver Plus™, ParcelVision and
Alfasent™.

Over 100,000 people, eBay traders and businesses around the
world use ParcelHero®. Our smart comparison site brings
together the delivery services of the world’s biggest carriers
including UPS, DHL, FedEx & DPD at huge savings of up to 60%.

At ParcelHero® we are passionate about delivery and committed
to industry leading quality of service. We are one of the UK's
highest rated couriers, with over 4,000 5-star reviews and a
customer rating of 97%.

Our Core Values

1. Committed to Quality

We only work with the world's best carriers, because quality, flexibility
and reliability of service is crucial to our customers.
So it is crucial to us.

2. Create Amazing Experiences

Providing outstanding service is at the heart of the ParcelHero® philosophy, we
want to make a real difference to our customers.

We believe in understanding our customers and offering exceptional,
personalised customer care. We are experts so our customers don’t need to be.

3. Putting People First

At ParcelHero® we believe in collaboration and a vibrant, lively workplace.
We never forget that behind every parcel is a human being. We believe in treating
people like people, and respecting employees, suppliers and most importantly
customers. From the top down and back again. We believe that a commitment to
people makes the difference.

We encourage collaboration, we encourage initiative, we nurture creativity, and we
love a good idea. Our open-plan workspaces help our teams work together, fostering
collaboration to find solutions to issues that arise. We believe in working together to
make our service the best it can be.

4. Listen to what people are saying. Welcome Feedback

At ParcelHero® we're always listening and we're always learning. That’s why feedback is
so important to us, it helps us continually improve our service and we engage both
customers and staff in the process of constant evolution and improvement.

When we receive a positive customer review, the agent that handled the case is always
congratulated. When we get negative feedback, we always investigate, look at what we
could have done better, learn, solve and evolve.

Our teams are incentivised, because we track reviews by case handler, and generously
reward success. And we incentivise staff for the best ideas on our suggestions board.
We call it listening, learning… then earning.

5. Inform. Educate. Innovate

At ParcelHero® we believe in keeping our customers informed. We know that parcel
delivery in the 21st century is a highly complex global operation, and that our customers
want to send parcels, cheaply, efficiently and simply. So we believe in providing every
helping hand we can, on everything from customs navigation to how to package a parcel.
We educate to empower and are committed to technological innovation.

At ParcelHero® we don't just take your parcel and run. We believe in being open and
transparent in everything we do. Our customer service team are based here in the UK
and a highly trained, we provide real-time tracking on every shipment, we automatically
email you if a problem occurs, and we show you the status of every shipment every time
you login. We make booking easy and share our expertise on our help pages, blog and
downloadable customer guides. Our team can be reached by UK phone line, Live Help or
email whenever you need us.

We call it the ParcelHero® difference, and it means you can trust us to deliver.

6. Work Hard, Play Hard

At ParcelHero® we love what we do. As passionate as we are about parcel delivery, when
works over, or it's time for a break, we also love to have fun.

So our breakout area always has something going on, whether it's a chin wag over lunch,
people just kicking back, the ParcelHero® pool sharks hustling away on the world's longest
running pool tournament, or the ‘athletes’ in the team playing serious semi-pro football.

We love looking after our staff, and they love looking after our customers.
That's what we call a winning team.

Join us on the ParcelHero® Journey

ParcelHero® is one of the UK's leading online couriers, with over
100 employees across the group, and we're growing fast.

We believe in team-work, co-operation and service excellence and
we strive to be the best at everything we do.

If working for an amazing team, at our beautiful canal-side offices
at Brentford Lock, sounds like your kind of thing, email us at:
[email protected]. It could easily be the start of
another great new partnership.

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