PARCELHERO.COM LIMITED, a company registered in England and Wales under company number 07005171 with a registered office at 1 Spruce House, Durham Wharf Drive, Brentford Lock, Brentford, Middlesex, United Kingdom, TW8 8HR, hereinafter referred to as ‘PH’ or ‘We’ have created this privacy statement (‘Statement’) in order to demonstrate our firm commitment to the privacy of the details that You provide to us when using www.parcelhero.com (the ‘Site’) and the Interactive Services. Unless otherwise indicated, all definitions used in the Service Terms shall apply to this Statement and for the purposes of this Statement, ‘Data’ shall mean both ‘Financial Data’ and ‘Personal Data’. In this Statement, references to ‘You’ and ‘Your’ are references to the User who may or may not be a registered PH Member. When you use the interactive services, you are consenting to the practices set forth in this Statement.
This Statement governs Your use of the Interactive Services, including any dispute concerning privacy. By using the Interactive Services, You accept this Statement in full. You should read the Statement carefully and ensure that You understand its effect before proceeding to use the Site and the Interactive Services. We reserve the right to modify this Statement at any time without notice by posting the changes on this page. Your continued use of any portion of the Site following the posting of the updated Statement will constitute Your acceptance of the changes.
The Site asks You to provide various types of Data to enhance the quality of the Interactive Services We can provide to You including granting You PH Membership and the more accurate the information You provide, the better We are able to respond to Your requirements! As part of the process of using the Site and the Interactive Services, We may collect the following types of Data about You:
If You wish to make Top-Up Payments, We use a third party partner e.g. PayPal or SagePay to process payments You will be required to provide Paypal or Sage Pay with Financial Data (i.e. Your banking details) in order to authorise payment. When You place an Order on the Site or make a Top-Up Payment, Your consent is given to provide Your Data necessary to process the payment with PH to this third party directly. To make and complete the purchase with PayPal or Sage Pay, the policies of Paypal or Sage Pay shall be applicable. The policies as between You and Paypal can be found here. To make and complete the financial purchase with Sage Pay via our Site, the policies of Sage Pay shall be applicable as between You and Sage Pay and can be found here. Except as provided here, We will not share Financial Data with any other third parties (including our PH Network) without Your prior consent.
Other de-personalised data which does not record Personal Data as such, rather information such as the date of the visit to the Site, the path taken, the browser used, the IP address etc is used primarily to aid the technical administration of the Site, to better understand how the Site is functioning for Visitors and PH Members and to draw conclusions upon demographic information.
OPTING OUT: If You do not wish to be contacted by PH in respect of future marketing communications (excluding the welcome email and Order Acknowledgements (including receipt of any attachments therein relating to Your specific Order e.g. Consignment Receipt and Packaging Guidelines) which cannot be opted out of), We will give You the opportunity to unsubscribe to the receipt of such communications in every electronic mail communication that We send You. Alternatively and additionally, You can contact PH by sending an email to [email protected] with “URGENT – UNSUBSCRIBE REQUEST” in the subject line or send Your request by post to PH at the contact address below.
You should be aware that We may release Your Data when We believe it is necessary to comply with laws or regulations, to assist law enforcement, to enforce the terms under which You transacted with PH, or to protect the rights, property or safety of PH, PH Members or third parties. Your bank or PayPal or Sage Pay may further release Your Data as per their policies.
From time to time, We may transfer Your Data to a related company, agent or contractor in order to improve our Interactive Services or to assist our security, credit risk or fraud protection activities. Such companies may be located outside of the EEA and You consent to the transfer of Your Data to such companies for the purposes set out here in accordance with this Statement and as permitted by the Data Protection Legislation from time to time. Further, Your bank or PayPal or Sage Pay may further release Your Data as per their policies.
In the event that Parcelhero.com is sold or transfers some of its assets to another party, Your Data could be one of the transferred assets. If Your Data is transferred, its use will remain subject to this Statement. Your Data will be passed on to a successor in interest in the event of a liquidation or administration of PH.
The Site may contain links to other websites. PH is not responsible for the privacy practices or the content of such websites or for the privacy policies, cookie policies and practices of other third parties (including those of PayPal or Sage Pay), so You should be careful to read and understand those website policies independently.
PH tries to meet the highest standards when collecting and using Data. For this reason, We take any complaints We receive about this very seriously. We encourage people to bring it to our attention if they think that our collection or use of Data is unfair, misleading or inappropriate. We would also welcome any suggestions for improving our procedures. This Statement does not provide an exhaustive detail of all aspects of PH’s collection and use of Data. However, We are happy to provide any additional information or explanation needed. Any requests for this should be sent to the address below. If You are not happy with the way in which Your Data is being handled by PH, You can complain to the Information Commissioner whose details can be found at: https://ico.org.uk. If you have a complaint or query regarding a PayPal transaction (or a Sage Pay transaction), You can contact Paypal and Sage Pay respectively.
PH tries to be as open as it can be in terms of giving people access to their Data. Individuals can find out if We hold any Personal Data by making a ‘subject access request’ under the Data Protection Act 1998. If We do hold Data about You We will let You have a copy of that Data. To make a request to PH for any Personal Data that We may hold, You need to put the request in writing addressing it to the address provided below. They may be an administrative charge applied in accordance with the applicable legislation.
Requests for information about our Statement or a ‘subject access request’ can be emailed to [email protected] or by writing to:
(Internal Compliance Department)
1 Spruce House
Durham Wharf Drive
We keep our Statement under regular review. This Statement was last updated on 30 October 2013.