Cookie Policy

Our website uses cookies or similar technologies. PARCELHERO.COM LIMITED, a company registered in England and Wales under company number 07005171 with a registered office at ParcelHero, PO Box 658, Brentford, TW8 1BS, hereinafter referred to as ‘PH’ or ‘We’ have created this cookie policy (‘Cookie Policy’) in order to demonstrate our firm commitment to disclosing to You the data that We collect about You online emanating from Your use of our Site at www.parcelhero.com. By using our Site and agreeing to this Cookie Policy, You consent to our use of cookies in accordance with the terms of this Cookie Policy. In this Cookie Policy, references to ‘You’ and ‘Your’ are references to a PH Member registered on the Site as well as the unregistered Visitor. Unless otherwise indicated, all definitions used in the Service Terms shall apply to this Cookie Policy.

We ask You to consent to our use of cookies in accordance with the terms of this Cookie Policy when you first visit our Site. When You use the Site, You agree that this Cookie Policy applies to that use in addition to any other terms and conditions which may apply including those contained in the Privacy Policy and the Service Terms, which are incorporated by these references. PH reserves the right to change this Cookie Policy at any time without notice, effective immediately upon posting on the Site. Please check this page of the Site periodically. Read it carefully and ensure that You understand its effect before proceeding to use the Site. Your continued use of the Site is taken as meaning that You agree to such changes or updates.

1. WHAT IS A COOKIE?

   A cookie is a small text file that some websites store via the browser on Your computer's hard drive when You visit them. Cookies are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the Site. Some expire at the end of Your session on the Site, others will remain on Your computer for a little longer. When You return to websites or visit websites that use the same cookies, these cookies and therefore Your browsing device, are recognised. Cookies do lots of different and useful jobs like letting You navigate between pages efficiently, remembering Your preferences and generally improving Your browsing experience. Cookies can also be used to customise areas of content online to be more relevant to You and Your interests. We use cookies on our Site to make Your browsing experience better. By using this Site, You accept our use of cookies.

2. FIRST PARTY COOKIES

   First-party cookies are cookies set by the specific website You visit i.e. the website displayed in the URL window.

3. THIRD PARTY COOKIES

   Third party cookies are set by third party services that appear on our pages. They are set by the operators of that service and are not in our control. They are set by e.g. Twitter, Facebook and other advertisers or file sharing platforms. They may use the information they obtain from Your use of their cookies to track Your browser across multiple websites; to build a profile of your web surfing; or, to target advertisements which may be of particular interest to You.

4. COOKIE CATEGORIES

   The type of cookies used on websites can be put into 1 of 4 categories, based on the International Chamber of Commerce guide to cookie categories.

   • Strictly Necessary Cookies: These cookies are essential, as they enable You to move around a website and use its features, such as accessing secure areas. Without these cookies, the Services You have asked for (such as access to secure areas) cannot be provided. These cookies don't gather information about You that could be used for marketing or remembering where You have been on the internet. These cannot be restricted or blocked.
   • Performance Cookies: These cookies collect information about how You use a website, for example which pages You go to most often and if You get any error messages from certain pages. These cookies do not gather information that identifies You. All information these cookies collect is anonymous and is only used to improve how a website works. These cookies are not used to target You with online advertising. Without these cookies we cannot learn how our Site is performing and make relevant improvements that could better Your browsing experience. These can be restricted or blocked.
   • Functionality & Profile Cookies:These cookies allow a website to remember choices You make (such as Your user name, language or the region You are in) and tailor the website to provide enhanced features and content for You. For instance, they remember Your PH Login details and allow You to watch videos. They also ensure the onsite marketing and experience is relevant to You. These cookies can also be used to remember changes You have made to text size, font and other parts of pages that You can customise. The information these cookies collect may be anonymous and they cannot track Your browsing activity on other websites. Without these cookies, a website cannot remember choices You have previously made or personalise Your browsing experience. These can be restricted or blocked.
   • Targeting Cookies:These cookies gather information about Your browsing habits. They remember that You have visited a website and share this information with other organisations such as advertisers. They do this in order to provide You with adverts that are more relevant to You and Your interests. Although these cookies can track Your visits to other websites, they do not usually know who You are. Without these cookies, online advertisements You encounter will be less relevant to You and Your interests. These can be restricted or blocked.

5. PARCELHERO’S ONLINE USE OF COOKIES

   Cookies on our Site are used for many purposes including but not limited to:

   • Enabling a User to register on the Site for a PH Account and PH Membership by inputting Registration Information in to a pre-determined online Registration Form by way of a PH Login and to have such details remembered for later;
   • Recognising Your computer when You visit our Site;
   • Improving the Site’s usability;
   • Analysing the use of our Site;
   • Administrating the Site;
   • Preventing fraud and improving the security of the Site;
   • Personalising our Site for You;
   • To analyse the use of our Site through analytics software such as Google Analytics: We use Google Analytics, a popular web analytics service provided by Google, Inc. The information generated by the cookie about Your use of our Site (including Your IP address) will be transmitted to and stored by Google on servers in the United States. Google Analytics will use this information for the purpose of evaluating Your use of our Site, compiling reports on Site activity and behaviour – such as the typical length of stay on the Site or the average number of pages a user views or for the purpose of providing other services relating to Site activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google undertakes not to associate Your IP address with any other data held by Google. Google's privacy policy is available at: http://www.google.com/privacypolicy.html

   Below is a full list of the cookies used by PH along with which cookie category they slot in to, whether they are first or third party, what their purpose is and when they expire on Your device:

   COOKIE NAME	TYPE OF COOKIE	FIRST OR THIRD PARTY	PURPOSE	EXPIRE
   	STRICTLY NECESSARY
   jsessionid	strictly necessary	third party	ph service is ready when you want it and fast. it can measure numbers and volumes of users. This is generated by new relic	end of session
   asp.net_sessionid	strictly necessary	first party	required to identify requests from the same user during a limited time window as a session, when using an application.	end of session
   .aspxauth	strictly necessary	first party	used to identify a ph member to enable access to secure areas of a site	end of session
   ph	strictly necessary	first party	if user tick the "remember me" option on the login page. we save user's ph login & password details in this cookie.	1 year
   	TARGETING
   nsc_fo1efm_qppm_iuuq	targeting	third party	the main purpose of this cookie is advertising: i.e. they remember that you have visited the site and this information is shared with other organisations such as advertisers. quite often targeting or advertising cookies will be linked to site functionality provided by the other organisation. Cookie domain is b3-uk.mookie1.com and generated by google tag manager	end of session
   anj	targeting	third party	the main purpose of this cookie is advertising: i.e. they remember that you have visited the site and this information is shared with other organisations such as advertisers. quite often targeting or advertising cookies will be linked to site functionality provided by the other organisation. Cookie domain is adnxs.com and generated by google tag manager	90 days
   sess	targeting	third party	the main purpose of this cookie is advertising: i.e. they remember that you have visited the site and this information is shared with other organisations such as advertisers. quite often targeting or advertising cookies will be linked to site functionality provided by the other organisation. Cookie domain is adnxs.com and generated by google tag manager	1 day
   uuid2	targeting	third party	the main purpose of this cookie is advertising: i.e. they remember that you have visited the site and this information is shared with other organisations such as advertisers. quite often targeting or advertising cookies will be linked to site functionality provided by the other organisation. Cookie domain is adnxs.com and generated by google tag manager	90 days
   id	targeting	third party	the main purpose of this cookie is advertising: i.e. they remember that you have visited the site and this information is shared with other organisations such as advertisers. quite often targeting or advertising cookies will be linked to site functionality provided by the other organisation.	1 year and 30 days
   mdata	targeting	third party	the main purpose of this cookie is advertising: i.e. they remember that you have visited the site and this information is shared with other organisations such as advertisers. quite often targeting or advertising cookies will be linked to site functionality provided by the other organisation. Cookie domain is b3-uk.mookie1.com and generated by google tag manager	1 year and 30 days
   oax	targeting	third party	the main purpose of this cookie is advertising: i.e. they remember that you have visited the site and this information is sharedwith other organisations such as advertisers. quite often targeting or advertisingcookies will be linked to site functionality provided by the other organisation. Cookie domain is b3-uk.mookie1.com and generated by google tag manager	1 year and 30 days
   	PERFORMANCE
   _msuuid	performance	third party	these cookies collect information about how users use the site, for instance which pages users go to most often, and if they get error messages from web pages. these cookies do not collect information that identifies a user. it is only used to improve how the site works. Cookie domain is marinsm.com and generated by google tag manager	1 year
   __utmc	performance	third party	these cookies are set by google analytics to collect anonymous traffic data. they contain a random unique visitor id, timestamps and information about the visit, including referrals. cookie generated by google tag manager	end of session
   _msuuid_tigtjujke0	performance	third party	these cookies collect information about how visitors use the site, for instance which pages users go to most often, and if they get error messages from web pages. these cookies do not collect information that identifies a user. it is only used to improve how the site works. Cookie domain is marinsm.com and generated by google tag manager	1 year
   __utma	performance	third party	these cookies are set by google analytics to collect anonymous traffic data. they contain a random unique visitor id, timestamps and information about the visit, including referrals. Cookie generated by google tag manager	2 years
   __utmb	performance	third party	these cookies are set by google analytics to collect anonymous traffic data. they contain a random unique visitor id, timestamps and information about the visit, including referrals. Cookie generated by google tag manager	30 minutes
   __utmz	performance	third party	these cookies are set by google analytics to collect anonymous traffic data. they contain a random unique visitor id, timestamps and information about the visit, including referrals. Cookie generated by google tag manager	182 days and 12 hours
   	FUNCTIONALITY & PROFILE
   livepersonid	functionality & profile cookies	third party	this cookie is generated when user uses ph live help	1 year

6. WANT TO LEARN MORE ABOUT COOKIES?

   You can manage these small files and learn more about them from the Directgov article:Internet Browser cookies - what they are and how to manage them

7. WANT TO RESTRICT OR BLOCK ANY COOKIES?

   By using our Site, You agree that We can place cookies on Your device, however, if You would like to restrict or block cookies used on our Site (or on any website), You will need to change the browser settings in each browser You use and on each device You use to access the internet. Click here to see full instructions for all browsers

   Please be aware that some of our Services will not function if Your browser does not accept the cookies.

   More information about cookies can be found at:

   http://www.allaboutcookies.org

   Internet Advertising Bureau:

   Guide to online advertising and privacy

   International Chamber of Commerce United Kingdom:

   ICC UK cookie guide

   We keep our Cookie Policy under regular review. This Cookie Policy was last updated on 21 October 2013.