ParcelHero® uses the world’s best couriers to ensure maximum reliability and handling care during transit, however even with the best carriers, on occasion loss or damage can occur.
ParcelHero® offers £50 free Parcel Protection as standard*, regardless of size or value. For extra protection, we offer additional parcel delivery protection options. You can purchase Parcel Protection if you're sending higher value items that require additional protection against loss or damage.. To do this, simply select the level of protection you require when booking your delivery.
*excluding Hermes deliveries
01. You can purchase Parcel Protection up to a maximum value of £20,000 per shipment.
03. ParcelHero® protection does not include damage to the exterior packaging
04. For any claim to be valid, the shipment must have been packaged in accordance with our labelling and packaging criteria