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Protecting your parcel for loss or damage

ParcelHero® uses the world’s best couriers to ensure maximum reliability and handling care during transit, however even with the best carriers, on occasion loss or damage can occur.

ParcelHero® offers £50 free Parcel Protection as standard*, regardless of size or value. For extra protection, we offer additional parcel delivery protection options. You can purchase Parcel Protection if you're sending higher value items that require additional protection against loss or damage.. To do this, simply select the level of protection you require when booking your delivery.

*excluding Hermes deliveries

Check prices for protecting parcel delivery using our handy parcel protection calculator:
        

Parcel delivery protection

information

01. You can purchase Parcel Protection up to a maximum value of £20,000 per shipment.

02. Parcel Protection will not apply if the product you’re shipping is a Prohibited item or an Excluded item

03. ParcelHero® protection does not include damage to the exterior packaging

04. For any claim to be valid, the shipment must have been packaged in accordance with our labelling and packaging criteria