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4.6 out of 5 based on 5112 user ratings

Great first experience. Will be using ParcelHero again.
Easy acceptance of the package at the shop and then delivered on time as promised. Customer at the other end was happy! That's all that matters.
5 / 5 stars
Very impressed
On time collection and delivery with signiture of large heavy parcel. Great price would definitely recommend.
5 / 5 stars
(1) Courier service excellent - came within time frame (2) Would recommend to others and use it again in future
5 / 5 stars
Good service all round
Great service. Good price and prompt collection and delivery. Website is easy to use.
5 / 5 stars
Very easy website to use and transaction completed effortlessly
Very smooth transaction online and extremely clear on costs and what to do. The parcel was picked up and delivered next day as advertised.
5 / 5 stars
Good job
Excellent service. Delivered on time without any damage. Was able to track the progress after the item was collected.
5 / 5 stars
A perfect solution.
Almost too good to be true! So simple and easy, I kept waiting for the catch...but there wasn't one!
5 / 5 stars
Really easy to use, and great service.
Great communications, easy to use the website, easy to track parcel. The collection and delivery were as promised.
5 / 5 stars
An easy to use, useful comparison of the services available
An easy to use and useful comparison of the services available, saved me a lot of time when shipping a heavy parcel
5 / 5 stars
The service was first class. Collection was on time and the customer was very happy with the drop, which was on time. The courier was also very polite.
5 / 5 stars


ParcelHero Staff

UPS Courier Services

Whether you need to view UPS tracking information, contact UPS customer services, find a UPS Access Point location or get a UPS quote, it's all here in our handy guide to UPS shipping. You can also arrange a UPS pick-up or learn about different UPS services, such as standard and express saver delivery.

UPS is the world's largest package delivery company, delivering more than 16 million packages each day. UPS is famous for its brown delivery trucks and uniforms. In addition to their parcel delivery division, they also have a huge supply chain operation offering global freight and logistics services.

Whether you're shipping within the UK or to an international destination, with ParcelHero® you don't need a UPS account number to get a UPS quote. Simply enter your parcel details into our online quote function, and select from a range of UPS services and prices. You can choose to have UPS pick-up, or select a convenient drop-off location if you are unable to stay home to wait for a collection. Once your parcel is collected or dropped off at a UPS Access Point, you can track your UK or international delivery in real-time from our site by entering your UPS tracking number. If you need to contact UPS directly you can get the customer service phone number for any UPS location worldwide, directly from this page.

UPS Access Points - Pick-up & Drop-off locations

UPS Access Points are a network of local collection and drop-off points conveniently located near your home or work, such as a local newsagent, petrol station or convenience store. The UPS Access Points allow you to collect or drop-off parcels at your convenience, and often outside standard business hours. There are now UPS Access points all across the UK and Europe, as customers embrace the convenience of UPS drop-off and collection services.

No more waiting at home
for the courier to arrive!

Choose from over 2,500
local retailers to collect
or drop-off your parcel.

Most retailers
are open evenings
and weekends.

Find your nearest UPS Drop-off or collection point

UPS Collection & Delivery

UPS can collect same day from most locations worldwide.

They make 3 delivery attempts as standard for most destinations, however within the UK, for items weighing less than 20 kg, UPS only make 1 delivery attempt; and if they are unable to deliver to you, then your shipment is delivered to your nearest UPS Access Point location instead.

UPS Tracking

The UPS tracking information includes real time scan information for both UK and international tracking, so you can always see your parcel's progress no matter where you are sending to. With ParcelHero® it's easy to track your shipment; simply enter your UPS tracking number into our tracking page, and view the real time status and location of your shipment. What's more if your shipment is delayed, we'll keep you updated with email alerts and help you resolve any issues.

When tracking your shipment, you should look out for ‘exception scans' as these could indicate that there's a delay with your delivery. The exception scans will alert you to the reason for delay. If you're shipping internationally, a common cause of delay is customs clearance issues which normally require the receiver to contact UPS in the destination country. When you track your shipment, if you see that it's arrived in the destination country and the shipment status is listed as ‘exception', then we recommend that you ask the receiver to contact UPS to help speed up customs clearance. You can obtain the telephone number directly from the bottom of this page.

UPS Services

UPS offer a comprehensive range of UK & International express, timed and economy delivery options to suit every budget.

UPS Express Saver:
Fast worldwide
express delivery.

Express & Express Plus:
9am, 10:30am and 12pm
timed delivery with
money-back guarantee.

Standard & Expedited:
Slower more economical
delivery for large
and heavy parcels.

UPS Supply Chain Solutions:
Fulfilment and global supply chain solutions.

UPS Delivery Times

UPS offer both fast express and slower economy delivery services, with transit times ranging by destination:

Europe delivery
Express - Next Day
Economy - 2-5 Day

USA delivery
Express 1 - 2 Day
Economy 3 - 5 days

Asia delivery
Express 2 - 4 Day
Economy 3 - 6 days

Africa delivery
Express 2 - 5 Day
Economy 4 - 6 days

Customs and International Shipping

Whether you're shipping to China, the USA, or any other country outside the EU, your shipment will have to travel through customs and may be subject to import duty or tax. ParcelHero® will automatically provide the paperwork you require for customs clearance.

Many countries have import duty exemptions in place for low value items such as gifts or personal affects, however for any other types of goods it's likely your receiver will have to pay import duty and tax. Every country charges different levels of import tax depending on the types of products you're shipping, so we recommend you check with the local customs authority in the destination country if you need to know how much you're likely to be charged.

Once customs confirm the amount of charges to be applied, UPS will contact the recipient to take payment and arrange delivery. Learn more about customs

UPS Prices & Surcharges

UPS have strict size and weight restrictions and don't accept items over 70kg in weight, or 419cm in length and girth combined, so they are not a suitable option for very large and heavy parcels or freight shipments. They also apply a number of surcharges for large items. ParcelHero® quotes include all applicable surcharges.

All ParcelHero® prices include all applicable surcharges. DHL charges for remote area deliveries and also has a number of size and weight related surcharges so it's important that you provide accurate parcel dimensions and weight when requesting a quote.


Your one stop parcel delivery shop

ParcelHero® partners with the world's biggest couriers in order to deliver a reliable service for consumers and businesses alike. Our cutting edge technology calculates the most efficient route for each package, provides instant online prices and transit times, and delivers savings of up to 60% against booking direct.

We offer £50 free insurance cover on every shipment, and you can organise additional cover for high value items. All our timed delivery services includes a money-back guarantee as standard, and we're the only company to offer a money back guarantee upgrade option for all other services.

At ParcelHero® we pride ourselves on visibility and transparency. That means clear pricing that includes all applicable surcharges, real time tracking on every shipment sent with us, from pick-up right through to delivery, and email notifications to keep you informed of any delays. That's why we're the UK's favourite courier.

UPS Contact Numbers

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