Service Rating:4.6 out of 5 based on 16798 user ratings
Ordered on line at 10am on Tuesday. Parcel delivered to Eugene OR USA on Wednesday 1.30pm. Outstanding service.
On time, polite, helpful, delivered as promised and 60% cheaper than competitors. I will use the service again.
Had some confusion when email received saying DDP had tried to deliver a parcel to the Netherlands at 00.46 Contacted Parcel hero who looked into the matter and emailed back straight away to say that the driver had actually not attempted to deliver but had run out of time and delivery would be made later in the day. Parcel arrived as planned later that day. Would definitely use Parcel Hero again.
Brilliant service for 2 parcels from UK to Canada fully tracked via fedex every step of the way. Highly recommend.
Excellent service and excellent price. Lovely people who go out of their way to make it so easy. I needed to get a new propeller from the West Country to Lancashire. No problem! I already have told everyone how great you are!
Some trouble signing in and booking this time, but as usual picked up promptly and delivered in perfect condition as booked. Cannot fault service.
Online instructions were clear and easy to follow, placed order at 12.30pm on Monday The parcels were collected at 1.30 pm on Monday and delivered to my daughter in law in the south of France on Tuesday afternoon. Good service eh? Thank you.
Ordered service for pickup at 14.30. Driver was at my house in Bracknell by 14.40.Driver was very professional. Arcam AVR400 was delivered the next morning in Liverpool . Amazing service. Thank you.
Picked up on time & delivered on specified day and was able to track its progress Very few carriers would take a 220 x 33 x 18cm parcel withou it costing more than the item I was returning. Would definitely recommend this carrier.
I was very pleased with the service and highly recommend it. I would use it again.
Whether you need to get a DHL quote, book a DHL collection or re-delivery, check the DHL delivery times, access DHL parcel tracking information or get the contact number for DHL customer services, it's all here in our handy guide to DHL Express shipping.
ParcelHero partner carrier, DHL Express, a division of German logistics operator Deutsche Post, is the world's largest international courier service. DHL UK provides a wide range of express delivery services within the UK and to over 220 countries worldwide. ParcelHero offers DHL online shipping and DHL tracking services for DHL Express, DHL Import Express and DHL Freight services.
With the most comprehensive global delivery network, DHL UK's service portfolio offers express UK & International parcel services, global mail services, road and air-freight delivery for heavier consignments via DHL Global Forwarding and logistics, freight and fulfilment services via DHL Supply Chain.
With ParcelHero you don't need a DHL account number to send a parcel with DHL or obtain a DHL quote. Regardless of whether you're exporting to Germany or the USA, or you need to import goods from abroad, our online DHL price calculator will save you both time and money by providing you with a selection of service options and DHL delivery times with every quote.
Whether you're sending airmail, exporting large and heavy parcels or pallets, or you need to import goods into the UK, DHL has a service to meet your needs. DHL currently employs in excess of 315,000 staff, with a vehicle fleet of 89,000 vehicles from light-duty vans to bigger trucks for large and heavy parcel delivery and pallet services.
One of the many strengths of DHL is shipping to embargoed countries. Whereas UPS and FedEx are restricted by US embargoes for certain countries, DHL isn't, and so are able to offer parcel delivery to embargoed countries such as Afghanistan, Myanmar, Cuba and even North Korea. DHL has a strong delivery network in the European Union and is the leading parcel courier in Germany and many other EU countries.
Check our blog for DHL news and announcements, and get lots of free tips and advice about shipping.
Our DHL tracking service provides door-to-door real-time visibility. Whether you need DHL UK tracking or DHL International express tracking, with ParcelHero® it's as simple as entering your DHL tracking number into our tracking page. Our tracking service shows the real time status of your shipment wherever it is in the world, so if your shipment is delayed, you will be to see where your package is, and the cause of delay.
When tracking your shipment, keep an eye out for any scans with a status as ‘Exception'. Examples of DHL Tracking exception scans are: ‘Held in customs' ‘Customs hold' and ‘Clearance Delay'. And remember if you do need to query any shipment status or scan events, you can do so directly from our tracking page.
DHL offers a comprehensive range of express and economy delivery options:
fast international express delivery
9am, 10.30am and 12noon next working day delivery with money back guarantee
non-time critical and large or heavy deliveries
Worldwide post & mail services
DHL offers air freight solutions via their freight division - "DHL Global Forwarding"
DHL offers fast transit times across the world, with many destinations served next day
DHL express transit time estimates:
East coast: Next day
West coast: 2 days
2 - 4 days
2 - 3 days
If you are shipping to China, or sending a parcel to the USA or another destination outside the EU with DHL, you will need to prepare customs documentation and your package may be liable for import duty and tax. ParcelHero® will help you produce the customs paperwork required.
Customs will assess what level of duty and tax (if any) are to be applied to your shipment when your goods arrive in the destination country. If you're sending gifts or personal effects, and they are below a certain threshold, your shipment will likely not incur any import duty charges, however every country's import rules and thresholds vary, so it's worth checking with the destination countries local customs office or website.
Once customs have decided on the level of duty or tax to apply to your shipment, DHL will then contact the recipient to arrange payment prior to delivery.
ParcelHero® prices include all applicable surcharges. DHL charges for remote area deliveries and also has a number of size and weight related surcharges so it's important that you provide accurate parcel dimensions and weight when getting a quote.
ParcelHero® offers the services of the world's leading courier networks, and our clever technology automatically calculates the most efficient and cheapest route for each shipment. With ParcelHero® you get the reliability and versatility of the world's best delivery networks.
Whether you are sending a UK parcel delivery, or need an international courier service, ParcelHero® offers £50 free cover as standard*, real time parcel tracking and a simple, easy to use booking facility. Regardless of where you are shipping to, and no matter how large or small your parcel, ParcelHero® has a logistics solution to meet your needs. And our prices are so low that they are often cheaper than air mail and postal services.
At ParcelHero® we're passionate about parcels, and we are proud to have the most pro-active customer service team in the UK courier industry. Based at ParcelHero® UK HQ in West London, our highly trained customer service experts are here to answer any questions and help you resolve any delays that may occur whilst your shipment is in-transit for delivery*excluding Hermes deliveries