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Send postage from £15.21
1 kg parcel from £15.21
5 kg parcel from £28.30

Sending parcels with DHL

DHL offers an exceptional customer experience, with same day collection and reliable delivery. Whether you want to compare DHL prices, send a parcel, track a DHL shipment, or find DHL contact information for the country you’re shipping to, you can do it all with ParcelHero.

At a glance

Printerless services
N/A
Tracking
Collection and
deliveries
8-6 pm
working days
Max weight
1000kg
Max pallet
size
300cm

ParcelHero delivers more

£50 free protection as standard*
Collection or drop-off at a local shop anytime
Track your parcel from door-to-door
Send bulky or heavy items weighing up to 1,000kg
Feefo Service ratingService rating
4.6 out of 5 based on 18107 user ratings
Daniel Portman
Fast, reliable and easy service
Fast, reliable and great service. It was very easy to use and delivered earlier than expected.
Malcolm Kelly
Simple, fast, efficient
Simple to use, all instructions were clear and helpful, FedEx collected exactly when predicted and parcel delivered to Australia in under 5 days. Excellent value for money
Crystal Spaeth
Delivery Heroes
Always easy to book a delivery and easy to make changes. <br />They are customer friendly.
Siobhan MacRae
Speedy, friendly and professional service!
Excellent service. Pick up from my doorstep in Scotland and delivered to Austin within a few days, over the new year period!
Paul Dwyer
Perfect service
Perfect service easy intuitive website and great choice.worked flawlessly GB to USA 8 days over the holiday period excellent.
Sarah Harkness
First class!
Very impressed, they sorted out any issues with customs and got it here so fast
Michelle Fenton
Parcel to Aus
I was very worried as it was the first time I had sent a parcel to Australia. I needn’t have been,, tracking available all the way along with updates to view. I would definitely use this service again,, thank you ??
Iryna Derevianko
to USA
I am satisfied with your mail service. Delivery of my painting to USA was delivered on time and safely. Thanks a lot!
Josie Mundy
Fast, efficient
Really fast and made the process of sending a package internationally extremely easy. I'm really happy with the service and if I send a package internationally again I'll definitely use it again!
Karen Anne Simmons
I use ParclHero because they are amazing
I use ParcelHero because they are amazing. So easy to book on line, pick up on time and hey presto your parcels flying to its destination. You can track your parcel in detail and on the button delivery. I have a sister in Australia and have used them to deliver all the important parcels through the year.

Compare our courier services

DHL 2-3 day USA express delivery from £27.09

With 2-day delivery across most of the East Coast, including New York and New Jersey, and 3-day delivery across most of the USA, DHL's express delivery offers fast delivery and excellent value.

DHL Document delivery from £15.21

Sending documents with DHL is cheaper than sending packages, because the goods are not subject to customs clearance and import duty. This means faster delivery and lower prices, with envelope prices to the Far East starting at £14.27 and Africa from £13.25.

DHL Large parcel delivery from £67.21

Our DHL freight service can accept pallets up to 300kg to the EU and 1,000 kg for worldwide destinations. Collections need to be booked 1 day in advance, so a suitable vehicle is dispatched.

Labels and paperwork

Most DHL services require you to print the shipping labels, however we do also offer 'No printer' services. For most destinations, DHL submits the customs invoices electronically, so you don’t need to print them.


Packaging

Packaging your items safely for transportation is important when sending internationally. If you are sending luggage you also need to remove or protect the wheels.


Collection and delivery

We offer both DHL collection and drop off options. If the receiver is not home DHL will normally deliver to a safe place, such as a porch or neighbour. Collections and deliveries are made on working days between 9am and 6pm.


Tracking your parcel

Track your DHL parcel door to door, simply visit our tracking page to get started.


DHL Customs clearance

If the recipient is required to pay import duty, DHL charge a 'disbursement fee' for paying those charges to customs and processing payment from the receiver. The fee varies from country to country, in the UK the fee is currently £11 or 2.5% (whichever is greater) of the total duty and VAT payable.


DHL prices and surcharges

We're often asked whether our cheap prices are too good to be true. Well, the good news is all our prices include all applicable surcharges. DHL apply surcharges for items over 70kg in weight and 120 cm in length, so if your item is close to that, be very careful to enter accurate information to avoid additional charges being applied by DHL when they audit your shipment.



Prohibited items

Unlike some carriers, DHL can ship personal effects, including clothing, shoes, electronics and even passports. However, there are lots of items that DHL cannot ship, and some of them may not be so obvious, including food to the EU, power banks, and cash. Always check the prohibited list prior to shipping, to avoid the risk of your package being returned. It's also worth noting that some countries prohibit particular items from being shipped, so if you’re sending something obscure or rare, it's worth checking with the local customs authority prior to shipping.


Top 5 prohibited items
  • Perfume
  • Batteries
  • Aerosols
  • Flammable liquids
  • Animal skins (non‑domesticated)

DHL contact numbers

F
DHL Falkland Islands +500 (0) 22264
DHL Faroe Islands +298 (0) 45-7034-5345
DHL French Guiana +590 (0) 26 77 39
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