Don't get taken by surprise when it comes to prices and surcharges

Prices and Surcharges

Know exactly what you're paying for with ParcelHero

£50 free cover as standard* *excluding Hermes deliveries

Collection or drop-off at a local shop anytime

Track your parcel from door-to-door

Send bulky or heavy items weighing up to 1,000kg

ParcelHero doesn't believe in hiding extra fees and surcharges. That's why you always know exactly what your quote includes.

What's on this page?

ParcelHero's price comparison website is proud to offer the services of the world's biggest couriers, at prices up to 60% cheaper than going direct. In fact we're even cheaper than most parcel postage rates. Our parcel quotes includes all applicable surcharges, however it's important to note that our courier prices are based on the size and weight of your parcel, whichever is the greater. To see how much it is to send a parcel, and how much you could save on your courier costs, simply complete our quick quote parcel price comparison tool and compare prices from a wide range of courier services.

If you're sending a large parcel, it's size may affect the cost of sending the parcel and additional surcharges may also by applied to your parcel quote. We rely on the weight and dimensions you give us to quote our best parcel delivery prices, so it's really important that you ensure the weight and size information you enter is correct.

Learn more about how to send a parcel.

Optional Upgrades

Enhanced Cover

ParcelHero offers £50 free enhanced cover as standard*. You can purchase additional cover up to a maximum of £20,000 per shipment. Use the tool below to calculate the cost of additional cover for your shipment.

Learn more about our enhanced cover.

*excluding Hermes deliveries

UPS Same Day Collection

UPS can collect same day from most locations. A surcharge of £3.00 per collection booking will apply.

Money Back Guarantee Upgrade

By upgrading to our money back guarantee option, if your shipment is delivered outside it's quoted transit time due to a service failure, then you will be entitled to a full refund. A surcharge of 10% of the delivery costs will apply.

Learn more about our money back guarantee.

Signature Required

By selecting this optional upgrade you can ensure that a shipment is not released without signature. £4.00 per shipment will be added to the parcel delivery cost.

More information on signature required:

Normally ParcelHero requires a signature for each delivery, however some countries allow the courier to ‘driver release' the package (this means they are allowed to deliver to a pre-determined location at the receiver's location such as a porch or with a neighbour) without obtaining a signature from the receiver. By selecting the ‘signature required' option, you can prevent the courier from releasing the parcel without signature.

Residential Delivery Charge

ParcelHero can deliver to homes as well as businesses. (The definition of home includes a business operating from a residential address).

£2.30 surcharge per shipment in addition to the shipping costs.

Couriers have to travel much further, and go off their normal route, per residential delivery and it therefore costs couriers more to deliver to homes than to businesses. This is because the receiver is more likely not to be home to receive the parcel, compared to a business, and because the courier will often have to make several delivery attempts in order to deliver to a home. Couriers therefore apply an additional surcharge for residential deliveries to cover these costs.

Whilst our parcel comparison website subsidises some of the cost of residential delivery, unfortunately we have to pass some of the charges on.

We apply the residential delivery charge during the booking process once you have confirmed if you are sending to a business or home delivery address. We are unable to apply the charge when you get a quote as we don't know if you're sending to a home address at that point.

Remote Area Delivery

ParcelHero® can deliver to remote areas within the UK and internationally, depending on the ease of accessibility, these locations are classified as either extended or remote areas.

The following surcharges will be applied in addition the shipping costs:

  • Extended areas (collection & delivery) - £20.00 or £0.36 per kg, whichever is greater.
  • Remote areas (collection & delivery) - £20.00 or £0.36 per kg, whichever is greater.

An area is classed as a remote or extended area according to how far away it is from the couriers nearest delivery depot. Couriers apply this surcharge because it costs more to deliver to remote areas, including rural areas or off-shore islands. If the area is semi-remote it's considered an extended area, and if it's very remote it's considered a remote area.

As with all our surcharges they are included in the courier price we quote you during the booking process prior to checkout, and our parcel comparison website will always compare prices for the best couriers, and offer you the cheapest option.

Learn more about remote areas

View DHL Remote Areas

Large & heavy parcels surcharges

Large and heavy parcels can require special handling during transit in order to ensure they arrive in the best condition possible and may require specialist equipment for loading and unloading. Often large item cannot fit onto the conveyor belts at the sortation centres, and this means that they have to be carried manually instead. This requires additional man power, which costs couriers more, so to facilitate the delivery services for large and heavy items, they charge a surcharge for handling these items. Even accounting for these charges, our advanced parcel comparison service ensures our courier costs offer significant savings on postal rates for items over 2 kg in weight.

Additional Handling

UPS surcharge of £8.15 per package will be charged in addition to the parcel delivery costs when additional handling is required for large, heavy or awkward packages. This includes:

  • Any item not fully encased in a wood, cardboard or metal shipping container.
  • Any item that weighs more than 32 kg
  • Any item with a length greater than 100 cm
  • Any item where the 2nd longest side exceeds 76 cm

ParcelForce’s Additional Handling Surcharge of £2.20 shall be applied to any package in a shipment that meets one or more of the following criteria:

  • Any item with a length between 110 cm and 150 cm
  • Any item where the 2nd longest side exceeds 70 cm

Large Package Surcharge

DHL's Large Package Surcharge is a surcharge of £70.00 per package. It is applied on any piece in a non-palletised shipment with a single dimension above 120cm

UPS's Large Package Surcharge is applied when the item exceeds 300 cm in length + girth combined. A minimum billable weight of 40kg will be applied on all large package shipments. £38.20 per package will be billed in addition to the shipping costs.

TNT’s Large Package Surcharge of £3.50 shall be applied to any package in a shipment that meets one or more of the following criteria:

  • Any item that weighs more than 50 kg
  • Any item with length greater than 140 cm
  • Any item where the 2nd longest side exceeds 70 cm

Over Limits Fee

DHL's Over Limits fee is charged when the package weight exceeds 70kg. £70.00 per package will be charged in addition to the shipping costs.

UPS' Over Limits fee is charged:

  • When the package weight exceeds 70 kg
  • The max length exceed 274 cm
  • When the girth and length combined exceed 400 cm

£96.60 per package will be charged in addition to the shipping costs.

Undeliverable shipments, collection re-booking and cancellation charges

Undeliverable Shipments

When ParcelHero is unable to deliver your parcel, having tried all available options, your shipment will then be returned.

£5 surcharge in addition to the return shipping costs.

Failed collection charge

When a collection fails due to a shipper error, some couriers charge a fee for rebooking collection.

Hermes, DHL, FedEx, TNT FREE
Parcelforce £9
UPS Same day collection£4
UPS Next day collection£2


If you wish to cancel your shipment, a cancellation fee is applied depending on which courier you have used.

Hermes£6 or the total shipping cost, whichever is less
Parcelforce £9
All other carriers£6

* All charges inclusive of VAT

Address correction

If you provide an incorrect address and we have to amend the address in order to deliver your parcel, the following surcharges will be applied to our normal courier prices:

  • UK Parcel Delivery - £5 per shipment
  • International Parcel Delivery - £9 per shipment

When you provide an inaccurate address it can result in your parcel being miss-routed, or loaded on the incorrect delivery vehicle or transit flight. An admin charge is therefore applied to cover the cost of correcting the address and re-routing your parcel.

Warehouse storage charges

This charge is applied when your shipment is held in the courier's warehouse for more than 3 days whilst waiting to be cleared through customs.

A storage charge of £5 a day is applied.

When a shipment is held for customs clearance whilst customs request additional information from the sender or receiver, the courier has to store the goods on your behalf. If customs do not receive a response from either the sender or receiver for more than 3 days, then storage charges are applied to cover the cost of additional storage.

When goods are held in customs we will always email both you and the receiver to notify you of the issue and request further information.

Customs Clearance Surcharges

ParcelHero provides door to door international delivery services and our costs include the transportation of your parcel, and most customs clearance costs. However our prices do not include all customs charges, or duties and taxes applied by customs in the destination country. Customs is a government body that controls the import of all goods into their country, and their charges are outside of our control, and applied directly by the local customs authorities in the destination country.

Learn more about customs clearance

ParcelHero provides a number of additional clearance services for business customers:

Duty & Tax Advance

ParcelHero can pre-pay duties, taxes and other government charges on your behalf. A fee will be charged based on the advanced amount.

£15 minimum or 25% of the advanced amount, whichever is the greater.

Normally when goods are dutiable, customs will request pre-payment for the duty and tax charges. If you have credit facilities with ParcelHero, we can pay these charges on your behalf and charge you an administration fee for the service.

Get a credit facility with ParcelHero

Handover to Broker

When we are requested to handover a shipment or paperwork to a third party broker to complete customs clearance on your receiver's behalf.

A £25 surcharge per shipment will be applied to your parcel quote.

ParcelHero charges include customs clearance, however some receiver's may wish to use their own broker to clear the goods through customs. We offer a service where we can hand the paperwork to the receiver's own broker to expedite clearance, then once this is completed they notify us and we then deliver. This is an optional, chargeable service.