Insuring your parcel for loss or damage

ParcelHero® uses the world’s best couriers to ensure maximum reliability and handling care during transit, however even with the best carriers, on occasion loss or damage can occur.

ParcelHero® offers £50 free enhanced cover as standard*, regardless of size or value. For extra protection, we offer additional parcel delivery insurance options. You can purchase ParcelHero® Enhanced Cover if you need to insure your parcel delivery for a higher value. To do this, simply select the level of cover you require when booking your delivery.

*excluding Hermes deliveries

Check prices for insured parcel delivery using our handy parcel insurance calculator:

Parcel delivery insurance


01. You can purchase Enhanced Cover up to a maximum value of £20,000 per shipment.

02. Enhanced Cover will not apply if the product you’re shipping is a Prohibited item or an Excluded item

03. ParcelHero® cover does not include damage to the exterior packaging

04. For any claim to be valid, the shipment must have been packaged in accordance with our labelling and packaging criteria